World Points: Bank of America’s Sub-Par Rewards Program

by on May 23, 2010

We give Bank of America WorldPoints program two thumbs down compared to other banks’ reward programs.

Why? In most cases, you need to horde 25,000 points before you can redeem points for a 1 cent value, the industry standard. This is about as bad as it gets in terms of bank reward programs.

Even Citi Thank You Points, which we aren’t particularly fond of, give you 1 cent per 1 points starting at 10,000 points. The best reward program, American Express Membership Rewards, lets you transfer points to just about any airline or hotel point program you can think of, or to redeem for cash and gift cards at 1 cent per point starting at 2,500 points.

The only place where Bank of America gets even an average rating is the WorldPoints Mall, where you can get big kickbacks when you sign up for services or buy flowers through their website.

WorldPoints aren’t great. What should I get instead?

If you’re willing to part with your WorldPoints card, we list rewards credit cards that can give you better value both in terms of overall rewards rate and ease of redemption.

There are simply too many credit cards that pay in the 1.5% to 2% range for the BofA cards to be a compelling option. Many of these pay out in cash, such as the American Express Blue Cash, which gives a whopping 6% back on groceries as well as 3% on gas and department stores and 1% elsewhere. The Citi Forward pays out in ThankYou Points at the rate of 5 points per $1 spent on dining, movies, music, and books (up to 75k a year). The Discover Escape, Capital One Venture, and the Fidelity American Express all give a flat 2% rewards rate on all purchases.

I’m Sticking with WorldPoints. What’s the best way to redeem them?

You have to save up 25,000 points before WorldPoints are worth 1 cent, unless you are willing to take your chances with a travel program filled with “subject to availability” and “terms and conditions apply” language.

See the table below:

Reward Type Reward Value Points Required Point Value
Cash $12.50 2,500 0.5 cents
Cash $80 10,000 0.8 cents
Retail Gift Card $25 3,500 0.71 cents
Retail Gift Card $50 6,500 0.77 cents
Retail Gift Card $100 12,000 0.83 cents
Retail Gift Card $250 25,000 1 cent
Hotel & Car Rentals $50 credit 5,000 1 cent*
Domestic Airline Ticket $400 or less 25,000 Up to 1.6 cents**

* 7 day advance notification required and offers are “subject to availability”. Since this is pretty much open to interpretation, and is only valid for purchases booked through Bank of America, we place little value on this redemption option.
** According to the fine print, “ticket will be lowest coach class fare available through the WorldPoints redemption center” and “Additional terms apply”. We place little value in this option, given that it is very open to interpretation and may involve multiple connections and inconvenient layovers and departure times. Most other miles program, like Discover Miles, Capital One No Hassle Miles, and American Express Blue Sky Points allow card holders to purchase travel from anywhere, and use their Miles to offset the purchase price on their credit card statement.

In terms of the $250 gift cards, Bank of America only offers them for a limited number of their retailers. The list is as follows:

  • A Pea In A Pod
  • BP
  • Banana Republic
  • Best Buy
  • Best Western
  • Bloomingdale’s
  • Brooks Brothers
  • Budget Rent a Car
  • Cabela’s
  • Chevron
  • Hammacher Schlemmer
  • Hyatt
  • Jos A Bank
  • Kay
  • Kohl’s
  • Land’s End
  • Lowe’s
  • Macy’s
  • Marriott
  • Neiman Marcus
  • Overstock.com
  • Pottery Barn
  • Restoration Hardware
  • The Ritz-Carlton
  • Ruth’s Chris
  • Saks
  • Sears
  • Sephora
  • Shell
  • Toys R Us
  • Travelocity
  • Walmart
  • Williams Sonoma
  • West Elm

WorldPoints Mall: Accrue bonus points by signing up for services or buying flowers

When Bank of America or FIA (Fidelity, Schwab, etc.) cardholders buy things through WorldPoints Mall, they can earn “extra” WorldPoints for every dollar spent. So instead of 1 point per $1 spent, you can earn 2x, 3x, or even 10x in some cases. Why do they offer this program? Many retailers pay kickbacks to Bank of America when they drive business their way. Every time you buy something through the WorldPoints Mall, Bank of America makes money, and they share part of their profits with you.

We have built a nifty little app that lets you search every point mall for credit card bonus point offers, and you’ll see if you try out a few different stores that Bank of America WorldPoints mall is probably the second most generous program after ShopDiscover, which has fewer stores, but gives you 5% to 20% on all of them.

You can really clean up with subscriptions to expensive services. For example:

  • 2,100 points for a NY Times subscription
  • 1,800 points for an AT&T phone activation
  • 4,500 points for a T-Mobile Phone Subscription
  • 6,600 points for a DirectTV activation
  • 180 points per Delta Ticket
  • 360 points per Travelocity order
  • 10+ points per $1 spent on just about any online flower store you’ve heard of

Rewards cards that might serve you better:

American Express Blue Cash PreferredCiti Forward® Card
American+Express Blue+Cash+Preferred Credit Card
Citibank Forward%28R%29+ Credit Card
Signing Promo
100 Cash Bonus after spending $500 - in the first 60 days10,000 Citi ThankYou Points Bonus after spending $650 - 10,000 bonus ThankYou® Points received after $650 in purchases & paperless statement sign-up in the first 3 months.
Intro APR Promo
Purchase:0% for 12 mos
Bal Trans:None
Purchase:0% if you qualify for 7 months*
Bal Trans:0% if you qualify for 12 months*
Annual fee
$75$0*
Details
  • Earn 1% on purchases
  • 6% back at supermarkets, 3% at gas stations and department stores, and 1% everywhere else
  • Introductory APR is either 0% for 6 months or 0% for 12 months
  • $100 cash back if you spend $500 in the first 60 days
  • $100 in gift cards - When you redeem the 10,000 bonus ThankYou(R) Points received after you make $650 in purchases and sign up for paperless statements within the first 3 months
  • 0% intro APR for 12 months on balance transfers and for 7 months on purchases. After that, 12.99% - 22.99% variable
  • 5 points for every $1 spent at restaurants and on books, movies and music. 1 point for every $1 you spend on all other purchases
  • APR reduction on purchases when using credit wisely
  • No annual fee.*

  • Joanne Barker

    Hi,
    I would like a toll free no. for the above website. Thanks, Joanne Barker

    • http://www.nerdwallet.com Tim

      Hi Joanne, you can reach the World Points Redemption Center at 1.800.433.5662

    • jose lopez

      I would like a toll free number to, ask how many point I need to travel to Pe4ru

  • http://www.classact.org Pat Curran

    I’m not really a fan of rewards cards. I prefer the value of a straight and simple card with few fees and a nice low rate. My CU offers a Gold MasterCard with no annual fee, no balance transfer fee, $2 cash advances, 1% foreign transaction fee and a low (and stable) rate of 9.9% APR. I bet your credit union does too. Check it out. If you’re in KY look us up. Class Act FCU.
    -pat

    • http://www.nerdwallet.com NerdWallet

      That’s perfectly fine, Pat. That’s why we also offer hundreds of no-frills, low APR, no annual fee credit cards as well, on our low interest credit card page.

      However for people who pay their bills off in full, the interest rate is irrelevant, so it would be silly for them to use a credit card with no rewards. That’s effectively the same as wasting money.

      • http://www.classact.org Pat Curran

        NW, that’s true if you use the card only for purchases and pay it off monthly. However, if you ever want to roll a balance, or to make a cash advance the rewards card may punish you beyond the value of any points you’ve earned. It will be interesting to see if all rewards programs disappear after Sen. Durbin’s interchange bill goes into effect. It’s the interchange income that pays for those rewards, and it’s being severely cut.

  • Mary Ellen

    I was going to redeem my points for a Lowe’s gift card but I see that it now takes 6500 points for a $50 gift card . At that rate I need 32,500 points for $250.
    This is a big disappointment!
    When did the change take place?

    • http://www.nerdwallet.com NerdWallet

      Hey Mary Ellen, I don’t think anything changed.

      As you can see in our article up there, BofA only lets you get the best redemption when you cash in a lot of points. So while a $50 gift card requires 6500 points (for a 0.77 cent redemption), a $250 gift card only requires 25,000 points (a 1.0 cent redemption), not 32,500 as you feared.

      This is one of our main complaints with this rewards program. Many others allow maximum redemption values for smaller point amounts.

    • AB

      i can pay for world points 1.1 per point

  • Dan

    I bought 4 days of hotel through my points but I want to change my itinerary. I’ve been searching on line at World Points but can’t find any way to change it online. If I call the Concierge they’ll charge me a fee. What’s the best way to change my itinerary without losing my points or costing me money?

  • http://www.nerdwallet.com/ Tim

    Hi Dan, have you tried calling the hotel?

    Generally if you give enough advance notice, they will allow you to change, but that varies based on hotel policies.

  • Jerry

    Hello… I have to agree with you your 2 thumbs down to Bank of America’s WorldPoints program – if I had more thumbs, I’ll give them all down. A few months back, they increased the points needed for a $100 gift card from 10K to 12K without any prior notice to their customers. Also, (surprise!!!) they have a rolling expiration of your points if your don’t redeem them. I guess I had some really old points from 5 years back and they’re now expiring. So not only do they have 1 of the lowest dollar to points conversion, the points will expire and they keep raising the bar for redeeming. Hence, it’s like a moving goal post that keeps moving further away from you as you attempt to reach it to redeem. I’m cancelling my card! Stay away from this card and don’t be a sucker for it like I was.

  • DeleneSC

    I am FUMING mad! I just cancelled both of my Bank of American credit cards that I’ve had since the 90′s. I had accrued 43,000 points (worth about $400.) and was going to use them today for an airline ticket. They claimed the Elite Reward Points ended last year and they had mailed 3 notices to let me know the program was ending. I am 100% positive they never sent me any notice, let alone 3. They would not or could not give me the points, so I cancelled my cards. Get a Discover Card instead. They are FANTASTIC! LOVE LOVE LOVE Discover.

  • Jone

    I have a FIA card services American Express Card and just discovered that I lost 10,000 points due to expiry. I had not received any notice or alert that my points will be expired. Any suggestions to recovered some points? I called FIA card services and they denied of any responsibility to inform customers.

  • Elizabeth

    BEWARE Bonus Points on WOrld Points – They don’t accrue!

    I have been a loyal Bank of America credit card holder for over five years. I have never incurred any fees. Only recently, I chose to attempt increasing points by shopping through the World Points Mall. It is extra work, so I decided to use a small purchase to test the system. I entered the Mall, used the link to Lowe’s, ordered something for around $70.00 that we needed in our home rehab project, charged the item, and completed the purchase. First however, I checked the stipulations to be sure I did not purchase something excluded from the 4 for 1 point offer. All seemed okay. This was well over 12 weeks ago. The points never posted to my account. I called several times. I wrote several “messages.” Finally, I received a nasty USPS letter, stating that if I was SURE I had done everything right, I had to collect all of the paper work and e-mails, ( ie. track back, find my order, etc. – print everything) – and mail it to wherever. Essentially – at least 45 minutes of desk work. This is just garbage and I am angry that Bank of America – usually quite courteous and gracious on the phone – is so rude as to employ this particular rewards program. I am trying to find an actual Person In Charge, to write to – but I don’t have time for that either! – ANyway – Beware World Points Bonus Points

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