Post image for Big Bank Convenience Scorecard

Big Bank Convenience Scorecard

by on July 25, 2012

Though the biggest U.S. banks may seem interchangeable, there are some fundamental differences that affect the everyday consumer. Recent news that Bank of America reduced their number of available ATMs by nearly 9% over the first half of 2012 is a cause of concern for active customers. In more positive news, however, both Bank of America and Wells Fargo have announced their plans to offer mobile check deposit service to mobile banking customers, following in the footsteps of Chase and Citibank.

ATMs and mobile deposits are just two of many convenience factors that consumers may consider when choosing a bank, or when deciding to leave one.

How do the big banks compare?

Chase Bank of America Wells Fargo Citibank
Deposits (as of 3/31/2012) $1.19 trillion $1.09 trillion $920 billion $917 billion
Ease of Access
ATMs 18,132 16,220 12,200 10,428
Domestic Branches 5,590 5,694 6,393 1,052
Nationwide Presence (# States) 26 36 41 19
Average ATMs Per State 697 451 298 549
International Branches 197 228 37 281
International Partnerships (# Countries) N/A 8* N/A N/A
Technology
Mobile App Platforms
  • Android
  • BlackBerry
  • iPad
  • iPhone
  • Kindle Fire
  • Android
  • Android Tablet
  • BlackBerry
  • iPad
  • iPhone
  • Kindle Fire
  • Windows Phone
  • Android
  • BlackBerry
  • iPhone
  • Android
  • iPhone
Mobile Check Deposits Yes Yes Limited Yes
Customer Service
Personal Banking Phone Rep. Hours 24/7
  • Mon-Fri 7am-10pm
  • Sat-Sun 8am-5pm
24/7 24/7
Online Chat Available? No Yes No Yes

*Caribbean countries and territories are combined

Highlights

  • Bank of America can’t quite top Chase in the number of ATMs, Wells Fargo in branch availability and nationwide presence, or Citibank in international branch availability.
  • Where BofA does outperform the competition is in international partnerships, with partnering banks in 7 other countries as well as many Caribbean locations. These relationships come in handy when looking for fee-free ATMs while traveling abroad.
  • Bank of America also picks up the slack in the mobile app department. Its app is available on the most platforms out of the 4 biggest banks we surveyed.
  • Citibank and Bank of America both offer online chat services for answering customer service inquiries, so there’s no need to pick up the phone.
Looking for a checking account?
Use our tool to find the best checking account for your financial needs.
We want to hear from you and encourage a lively discussion among our users. Please help us keep our site clean and safe by following our posting guidelines, and avoid disclosing personal or sensitive information such as bank account or phone numbers. Any comments posted under NerdWallet's official account are not reviewed or endorsed by representatives of financial institutions affiliated with the reviewed products, unless explicitly stated otherwise.