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  • LH101

    I just canceled my Virgin Airlines Black AMEX after only 6 weeks. I’ve
    had an ‘unbranded’ AMEX card for 20+ years and I was tempted to BOA by
    the Virgin miles. But this is nutty – like a bunch of business school
    grads who couldn’t get jobs anywhere else decided to try issuing a
    credit card.
    I can’t understand any company that does not send email
    alerts but rather waits 10 days before calling (calling!?!?! who uses
    the phone anymore?) to mention that a keystroke error caused a payment
    to fail. Meanwhile the customer (me) is blissfully unaware that
    interest is accumulating…

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