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Based in Bloomington, Illinois, Country Financial has been selling insurance for nearly 100 years. Country Financial renters insurance may be right for you if you’re looking for solid coverage options and good customer service. But you can’t buy a policy online, and the company serves only 19 states.
Best for: Renters who want personal assistance with customizing their policy.
Country Financial renters insurance pros and cons
Far fewer consumer complaints than expected for a company of its size.
Doesn't offer online quotes.
Many ways to customize your policy.
Not available in all states.
How Country Financial renters insurance rates
Country Financial renters insurance earned 5 out of 5 stars for overall performance. NerdWallet’s ratings are determined by our editorial team. The renters insurance scoring formula takes into account policy coverage options and discounts, ease of filing a claim, website transparency, the financial strength of the company, complaint data from the National Association of Insurance Commissioners and more.
Based on these ratings, Country Financial is among NerdWallet’s Best Renters Insurance Companies for 2022.
Country Financial sells policies in 19 states.
» MORE: The best cheap renters insurance
Country Financial renters insurance coverage
Landlords sometimes require tenants to purchase a policy with a minimum amount of renters liability insurance, but otherwise, the coverage you choose is generally up to you. Below are the four types of coverage included in most standard renters policies:
Type of coverage
What it does
Covers your clothing, furniture, electronics and other belongings.
Pays for hotel stays, restaurant meals or other expenses if you have to live elsewhere while your home undergoes covered repairs.
Pays out if you're responsible for injuries to other people or damage to their property.
Covers injuries to other people in your home, regardless of fault.
For more details, see What Does Renters Insurance Cover?
If you need more coverage, you can add the following options:
Premier coverage for personal property. This upgrade means your belongings will be covered not only for standard problems such as fire and theft, but also for things like broken antiques and appliances damaged by power surges.
Replacement cost coverage. If you have older items, such as a 3-year-old computer or a 10-year-old mattress, a standard policy would pay out only their current value if they were stolen or destroyed. Adding replacement cost coverage means you’ll get paid enough to buy brand-new items.
Coverage for high-value items. Like most renters policies, Country Financial insurance has limits on how much it will cover for valuable items like jewelry and firearms. If your belongings are worth more, you may want to insure them separately to make sure they’re covered. An appraisal may be required.
Identity theft coverage. If someone steals your identity, this coverage can pay for some associated expenses and provide a specialist to help you get back on your feet.
Water backup coverage. This endorsement pays for damage if water backs up into your home from a drain, sewer or malfunctioning sump pump.
You may be able to save on your renters policy by:
Buying more than one Country Financial policy.
Going at least five years without filing a claim.
Making payments on time for at least three years.
Being a new Country Financial policyholder.
Country Financial received far fewer than the expected number of home insurance complaints to state regulators relative to its size, according to three years’ worth of data from the National Association of Insurance Commissioners. (NAIC home insurance complaints also cover other home policy types, including mobile home, renters and condo insurance.)
Website: The Country Financial website offers most of the basic services you’d expect, including bill payment, claims filing and coverage information. The site also has some limited content in Spanish. However, you can’t get a quote or buy a policy online.
App: You can use the Country Financial app to report and track claims, manage payments, see policy information and contact your representative.
Renters insurance buying guide
Before you compare renters insurance companies, gather key information such as the address of the rental and any safety and security features the unit has.
You should also figure out how much coverage you need. Take a quick inventory of your belongings: How much would it cost you to replace them? Include all furniture, electronic devices, clothing, jewelry and household items. This total is the minimum amount of personal property insurance you should have.
Your liability limit should be high enough to cover your net worth, while your deductible should be an amount you’d feel comfortable paying in an emergency.
When evaluating renters insurance quotes, make sure each rate estimate includes the same coverage limits and deductibles so you know you’re getting a fair comparison. While it’s tempting to buy the cheapest policy, you may also want to read reviews of your preferred company to make sure it offers good customer service.
How to file a renters insurance claim
File as soon as it’s safe. The sooner you report a theft or damage to your home, the sooner your insurer can assign an adjuster and start working on paying out your claim. Some companies let you file claims online or through their app, while in other cases you may have to call your agent or insurer instead. Have your policy number handy.
Document the damage. Bolster your claim by taking photos or video of all damage. If something was stolen, report it to the police before you contact your insurance company. Your insurer may ask for a copy of their report.
Prevent further damage. After you’ve taken pictures of everything broken or destroyed, take steps to prevent additional damage, such as putting a tarp over a broken window to protect your belongings inside. Keep receipts for any supplies you buy, as your insurer may reimburse you later.
Other renters insurance companies to consider
Not ready to make a decision? You may be interested in these other renters insurance companies:
Renters insurance ratings methodology
NerdWallet’s renters insurance ratings reward companies for customer-first features and practices. Ratings are based on weighted averages of scores in several categories, including financial strength, consumer complaints, coverage options, discounts and online experience. These ratings are a guide, but we encourage you to shop around and compare several insurance quotes to find the best rate for you. NerdWallet does not receive compensation for any reviews. Read our full renters insurance rating methodology.
Insurer complaints methodology
NerdWallet examined complaints received by state insurance regulators and reported to the National Association of Insurance Commissioners in 2018-2020. To assess how insurers compare to one another, the NAIC calculates a complaint index each year for each subsidiary, measuring its share of total complaints relative to its size, or share of total premiums in the industry. To evaluate a company’s complaint history, NerdWallet calculated a similar index for each insurer, weighted by market shares of each subsidiary, over the three-year period. NerdWallet conducts its data analysis and reaches conclusions independently and without the endorsement of the NAIC. Ratios are determined separately for auto, home (including renters and condo) and life insurance.
To find the national cost of renters insurance, NerdWallet averaged rates for 30-year-old men and women for multiple insurance companies in every ZIP code across all 50 states and Washington, D.C. Sample tenants were nonsmokers with good credit and no recent claims, living in a two-bedroom apartment. They had a $500 deductible and the following coverage limits:
$30,000 in personal property coverage.
$100,000 in liability coverage.
$10,000 in additional living expenses coverage.
$1,000 in medical payments coverage.
We then compared the insurer's rates to the average rate for all companies in states where it offers policies and where its rates were available from Quadrant Information Services.
These are sample rates generated through Quadrant Information Services. Your own rates will be different.