Travelers Renters Insurance Review 2022

Travelers is available in most states and offers multiple insurance products, making bundling easy.
Apr 27, 2022

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With a wide range of discounts, a user-friendly website and policies available in most states, Travelers renters insurance is a solid option to cover an apartment or rental home. The company has been in business since 1864.

How we rate renters insurance companies

Our star ratings are based on consumer complaint data from the National Association of Insurance Commissioners; financial strength grades from AM Best; coverage and discounts available; and the overall consumer experience. See our criteria for evaluating renters insurance companies.

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Travelers renters insurance pros and cons



Useful features on website and app.

Relatively few add-on coverage options.

Numerous discounts available.

How Travelers renters insurance rates


NerdWallet rating 

Travelers renters insurance earned 5 out of 5 stars for overall performance. NerdWallet’s ratings are determined by our editorial team. The renters insurance scoring formula takes into account policy coverage options and discounts, ease of filing a claim, website transparency, the financial strength of the company, complaint data from the National Association of Insurance Commissioners and more.

Based on these ratings, Travelers is among NerdWallet’s Best Renters Insurance Companies for 2022.

State availability

Travelers currently offers renters insurance in 45 states and Washington, D.C.

Travelers renters insurance coverage

Landlords sometimes require tenants to purchase a policy with a minimum amount of renters liability insurance, but otherwise, the coverage you choose is generally up to you. Below are the four types of coverage included in most standard renters policies:

Type of coverage

What it does

Covers your clothing, furniture, electronics and other belongings.

Pays for hotel stays, restaurant meals or other expenses if you have to live elsewhere while your home undergoes covered repairs.

Pays out if you're responsible for injuries to other people or damage to their property.

Medical payments

Covers injuries to other people in your home, regardless of fault.

Besides the standard coverage above, Travelers renters insurance also includes housing improvements coverage. That means if your landlord has let you make alterations or upgrades to your unit, these will be covered in case of theft or disaster, up to 10% of your personal property limit.

If your home were destroyed in a fire, for example, your belongings would be covered up to your personal property limit, and you would have the additional 10% to cover any upgraded features. (Higher limits are available for extra cost.)

Optional coverage you can add to your policy includes:

Replacement cost value. This upgrade to your personal property coverage means that if your belongings are stolen or destroyed, Travelers will reimburse enough for you to buy brand-new replacements, rather than paying you only for the current cash value of the items.

Valuable items coverage. Pricey belongings such as an engagement ring or a musical instrument may not be adequately insured by your normal policy limits, so you can add extra coverage as needed. An appraisal isn’t required.

Identity fraud protection. Travelers will reimburse you up to $25,000 if you’re a victim of identity theft.


Travelers offers the following ways to pay less for your renters policy:

  • Multipolicy discount.

  • Claims-free discount.

  • Discounts for having protective devices in your home, such as smoke detectors, sprinkler systems, fire alarms or home security systems.

  • Smart-home technology discount.

Consumer complaints

Travelers had fewer than the expected number of home insurance complaints to state regulators relative to its size, according to three years’ worth of data from the National Association of Insurance Commissioners. (NAIC home insurance complaints also cover other home policy types, including mobile home, renters and condo insurance.)

Consumer experience

Website: If you prefer to manage your renters policy online, the MyTravelers section of the website makes it easy. There, you can pay your bill, download insurance cards, file and track claims, manage your policy and chat during business hours with a live Travelers representative. Elsewhere on the site, you can get quotes and browse basic information about how renters insurance works.

App: The Travelers mobile app has a variety of handy features, allowing users to pay bills, set up autopay, view policy information and report claims. It’s available for iOS and Android.

Renters insurance buying guide

Before you compare renters insurance companies, gather key information such as the address of the rental and any safety and security features the unit has.

You should also figure out how much coverage you need. Take a quick inventory of your belongings: How much would it cost you to replace them? Include all furniture, electronic devices, clothing, jewelry and household items. This total is the minimum amount of personal property insurance you should have.

Your liability limit should be high enough to cover your net worth, while your deductible should be an amount you’d feel comfortable paying in an emergency.

When evaluating renters insurance quotes, make sure each rate estimate includes the same coverage limits and deductibles so you know you’re getting a fair comparison. While it’s tempting to buy the cheapest policy, you may also want to read reviews of your preferred company to make sure it offers good customer service.

How to file a renters insurance claim

File as soon as it’s safe. The sooner you report a theft or damage to your home, the sooner your insurer can assign an adjuster and start working on paying out your claim. Some companies let you file claims online or through their app, while in other cases you may have to call your agent or insurer instead. Have your policy number handy.

Document the damage. Bolster your claim by taking photos or video of all damage. If something was stolen, report it to the police before you contact your insurance company. Your insurer may ask for a copy of their report.

Prevent further damage. After you’ve taken pictures of everything broken or destroyed, take steps to prevent additional damage, such as putting a tarp over a broken window to protect your belongings inside. Keep receipts for any supplies you buy, as your insurer may reimburse you later.

Other renters insurance companies to consider

Not ready to make a decision? You may be interested in these other renters insurance companies:

Frequently asked questions
What disasters are covered by Travelers renters insurance?

A Travelers renters policy will cover your belongings if they’re damaged or destroyed by disasters such as fire, smoke, wind, hail and lightning. Your personal items are also covered for theft. Learn more about renters insurance coverage.

Can my roommate and I share a Travelers renters policy?

Travelers recommends that unrelated roommates each have their own renters insurance, but married couples, committed partners and family members can share a policy. Read more about the pros and cons of sharing renters insurance with roommates.

What other types of insurance does Travelers offer?

Travelers sells numerous policies including car, homeowners, condo, umbrella and boat insurance. See NerdWallet’s Travelers auto insurance review.


Renters insurance ratings methodology

NerdWallet’s renters insurance ratings reward companies for customer-first features and practices. Ratings are based on weighted averages of scores in several categories, including financial strength, consumer complaints, coverage options, discounts, online experience and more. Our “ease of use” category looks at factors such as website transparency and how easy it is to file a claim. These ratings are a guide, but we encourage you to shop around and compare several insurance quotes to find the best rate for you. NerdWallet does not receive compensation for any reviews. Read our editorial guidelines.

Insurer complaints methodology

NerdWallet examined complaints received by state insurance regulators and reported to the National Association of Insurance Commissioners in 2018-2020. To assess how insurers compare to one another, the NAIC calculates a complaint index each year for each subsidiary, measuring its share of total complaints relative to its size, or share of total premiums in the industry. To evaluate a company’s complaint history, NerdWallet calculated a similar index for each insurer, weighted by market shares of each subsidiary, over the three-year period. Ratios are determined separately for auto, home (including renters and condo) and life insurance.

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