Is Navient a Federal or Private Loan?
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Key takeaways
Most federal loans serviced by Navient were transferred to Aidvantage.
It still services private student loans and some FFELP loans and provides private student loan refinancing.
The best way to determine if you have federal or private students loans is to check studentaid.gov.
If you need to borrow money for college, exhaust federal student loans before taking out a private student loan.
Navient was one of the largest federal student loan servicers prior to ending its contract after Dec. 31, 2021. Its loans were transferred to Aidvantage. Navient still services some FFELP loans and private student loans from various lenders.
Navient was created in 2014 to take over Sallie Mae’s federal student loan servicing arm. If you had a Sallie Mae loan through the federal government before 2014, it was likely serviced by Navient.
Navient doesn’t originate its own private student loans, but does offer private student loan refinancing.
Most student loans are federal. But if you’re still unsure about whether your student loan is federal or private, the best way to find out is by logging in to studentaid.gov with your FSA ID. All federal loan information is housed there. If you don’t find your loan information through studentaid.gov, you have a private student loan.
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How to contact Navient customer service
Federal student loan borrowers can still use their Navient login information on the Aidvantage website.
If you're a private student loan borrower or have FFELP loans serviced by Navient, you can get details about your student loan by contacting the Navient customer service department:
Phone: 888-272-5543.
Web: navient.com.
Email: Send emails through your Navient account on navient.com.
You’ll need your Navient user ID and password to log in to your account. If you don’t know your user ID or password, use your Social Security number or account number to retrieve your details. You can also use your Social Security number or account number to register your Navient account if you haven’t set it up yet.
The Navient account number is located at the top right corner of your billing statement.
If you need money for college, file the FAFSA and exhaust grants and scholarships before using federal student loan options. Federal student loans have benefits not available for private loans and often come with lower interest rates. Look to private student loans only if you still have funding gaps.
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