The Traveler’s Guide to Air General

Air General is a concierge service that can help you skip the lines, navigate the airport, get bags and more.
Ramsey QubeinSep 13, 2021

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Airports can be bustling and confusing, especially for first-time flyers. And even the most experienced travelers may want assistance from time to time. is a service just for that: It's designed to help expedite a traveler’s journey through an airport terminal or train station.

For a fee, an Air General concierge will meet you curbside at the airport or outside the train station to offer help. This includes hauling bags to checking in to getting to your gate (and/or the airport lounge). Air General's services work the same way for arriving passengers, getting you through the airport or station and on your way as smoothly as possible.

Some airlines offer these kinds of services already. American offers its passengers optional . , which is available at some major hubs and several international cities, offers similar service, as well.

Air General offers airport assistance no matter what airline you’re flying. Here's an overview of the program to help you decide if its worth hiring for your next trip.

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Air General’s meet-and-greet services are designed to improve the airport journey, whether departing or arriving, and can be booked online. The company’s agents are familiar with the airport or train station layout and have undergone full background checks. On your travel day, a representative meets you at the curb at the airport or outside the train station to escort you to the ticket counter to get a boarding pass and check luggage. The agent will guide you through an expedited security screening, then escort you to the gate or track so that you can board early.

Air General can also assist with arranging access to an airline or airport lounge.

Air General’s prices vary depending on where you use the service and what assistance is needed. For example, in Washington-Dulles and Washington-National airports, basic services cost $215, plus a 12% airport charge, while at Chicago-O’Hare, it’s $210.

Assistance at train stations costs a flat $225 fee. Need extra security? Air General lets you hire a former police officer in some locations at a cost of $440, plus airport fee.

Air General prices are good for up to three hours and cover up to four people in your party. Additional travelers will require an extra fee.

Air General’s service is very versatile, meeting the needs of different kinds of travelers.

If you’re a frequent business traveler who knows the ins and outs of airports or someone who has elite status, Air General’s benefits won’t be as valuable to you. But lots of other travelers find this airport concierge service to be worth it.

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Air General services are offered at these U.S. airports:

Air General is also available at a number of U.S. train stations, including:

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If you don’t have elite status and are looking for ground services that will expedite your airport journey, Air General is a great option. While some airlines, like American and United, offer airport VIP services for purchase, Air General expands the list of domestic cities where you can coast through the airport like a VIP.

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