at Citibank,

Member, FDIC

Pros

Up to $600 sign-up bonus.
Strong online and mobile features, including budgeting and many customer service options.
60,000+ fee-free ATMs.
1,800 overseas branches.

Cons

APY starts at 0.04% on standard savings account; better rates available elsewhere.
Balance of at least $500 required in basic savings account to waive monthly fee, more than some competitors require.
U.S. branches (about 700) are fewer than similar-sized peers.

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Overall

3.5

Citibank offers a range of products and budgeting tools you’d expect from a big bank, but it also has drawbacks often seen with large institutions, and it falls short of peers in some areas. Citibank is the retail banking division of Citigroup, a New York-based financial services provider with 200 million customer accounts worldwide.

 

Ratings methodology | Updated Aug. 6, 2019

Checking

4.0

Citibank's various checking accounts generally come in combination packages with savings accounts, which have many fees or transaction requirements. But if you qualify for a sign-up bonus, and meet requirements to waive the fee, the account could be worth a look.

 

The checking account in the basic banking package has the best balance of options to avoid the monthly fee and have access to services such as checks.

Citi Savings
APY
0.04%
Min. balance for APY
$1

at Citibank,

Member, FDIC

NerdWallet reviews are the result of independent research by our editorial team while accountholder reviews are contributions from independent users not affiliated with NerdWallet. Banks, issuers and credit card companies are not responsible for any content posted on the NerdWallet site, nor do they endorse or guarantee any posted comments or reviews.
Overall
Customer service
Poor
Website / app
Poor
Rates
Poor
Fees
High
WORST BANK
Applied online, couldn't even do it all online...IN 2019. Got a packet in the mail to send stuff in and did so. Took two weeks to get anything and the first thing I got in the mail was a notice that told me my opening deposit bounced. THEN I HAD TO CALL IN JUST TO GET MY DEBIT CARD BECAUSE YOU IDIOTS DON'T KNOW HOW TO SEND STUFF OUT. Then I got it about a week later, but still couldn't activate the card because the PIN is sent separately. A week later I still didn't have a PIN so I had to call and the lady walked me through how to do it myself online. Still couldn't use my card though because one of the pieces of information I sent in was "illegible". The lady told me I had to call into a completely different department to figure that out but had closed just 10 minutes earlier so I said enough and to just close my account but she couldn't do that either because its a different department and is also closed so I just whatever I will just wait til my direct deposit processes and then close it. Well then I go to log in to transfer my money the day of my direct deposit and it tells me I can't log in because one of my credentials didn't match their data. So I called in to see what the issue was. THEY CLOSED MY ACCOUNT EVEN THOUGH I WAS TOLD I COULDN'T AT THE TIME I WANTED TO. Literally the worst bank I've ever dealt with.
Overall
Customer service
Poor
Website / app
Poor
Rates
Poor
Fees
High
Stay away from CitiBank!
Like many others, I was lured to Citibank by their above average Accelerate Savings interest rate. I have been trying for over a month to get the account established and their bureaucracy is the worst. They are right up there with, maybe worse than cable and satellite TV companies. We have followed their mailed and emailed instructions for establishing an account and they are unable to provide quality, reliable assistance. The phone reps are a mixed bag. Typically the front line of contacts are cheery, but unhelpful people with marginal, hard-to-understand English skills. They seem to be reading from a script and offer a failing attempt to provide a human voice instead of good service. On several occasions (yes several - I have made about 10 different calls to them in an effort to get my account opened!), I have been connected with a manager or a second level rep. They have better language skills, and even make efforts to answer my questions, but the bureaucracy is so convoluted that the best they can do is days later contacts (I hope!) promises to answer my questions. There are many, better banking options...don't let the teaser interest rate distract you from their lousy service.
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