at Citibank,

Member, FDIC

Pros

Strong online and mobile features, including budgeting and many customer service options
60,000+ fee-free ATMs
4,000+ overseas branches

Cons

0.01% APY on standard savings account; better rates available elsewhere.
Balance of at least $500 required in basic savings account to waive monthly fee
U.S. branches (over 1,000) are fewer than similar-sized peers

Overall

3.0

Citibank is the retail banking division of Citigroup, a New York-based financial services provider that has 200 million customer accounts worldwide. It offers the range of products and tools you’d expect from such a large institution. But it also has the drawbacks of big banks, and it falls short of peers in some areas.

Ratings methodology | Updated June 13, 2017

Checking

3.5

Citibank's various checking accounts generally come in combination packages with savings accounts, which have many fees or requirements. The checking account in the basic banking package has the best balance of options to avoid the monthly fee and have access to services such as checks.

Citi Savings
APY
0.04%
Min. balance for APY
$1

at Citibank,

Member, FDIC

Simple Checking
APY
N/A
Monthly fee
$12
Balance to waive monthly fee
$1,500

at Citibank,

Member, FDIC

Certificate of Deposit
APY
0.80%
Min. balance for APY
$1,000
Length of term
5 years

at Citibank,

Member, FDIC

NerdWallet reviews are the result of independent research by our editorial team while accountholder reviews are contributions from independent users not affiliated with NerdWallet. Banks, issuers and credit card companies are not responsible for any content posted on the NerdWallet site, nor do they endorse or guarantee any posted comments or reviews.
Overall
Customer service
Poor
Website / app
Poor
Rates
Poor
Fees
High
Worst bank ever
I hate it ! Always taking your money and then saying its your fault. Changing banks tomorrow. I am done !!
Overall
Customer service
Poor
Website / app
Poor
Rates
Poor
Fees
High
Citibank
Citibank have the absolute worst customer service and when it comes to solving and resolving a solution that was their fault. The managers that manage the specific departments are just as worst. I can't wait to finish off my payments so I never have to deal with them again.
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