at Citibank,

Member, FDIC

Pros

Up to $600 sign-up bonus.
Strong online and mobile features, including budgeting and many customer service options.
60,000+ fee-free ATMs.
1,800 overseas branches.

Cons

APY starts at 0.04% on standard savings account; better rates available elsewhere.
Balance of at least $500 required in basic savings account to waive monthly fee, more than some competitors require.
U.S. branches (about 700) are fewer than similar-sized peers.

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Overall

3.5

Citibank offers a range of products and tools you’d expect from a big bank, but it also has drawbacks often seen with large institutions, and it falls short of peers in some areas. Citibank is the retail banking division of Citigroup, a New York-based financial services provider with 200 million customer accounts worldwide. Ratings methodology | Updated Jan. 10, 2019

Checking

3.5

Citibank's various checking accounts generally come in combination packages with savings accounts, which have many fees or requirements. The checking account in the basic banking package has the best balance of options to avoid the monthly fee and have access to services such as checks.

Citi Savings
APY
0.04%
Min. balance for APY
$1

at Citibank,

Member, FDIC

Certificate of Deposit
APY
1.50%
Min. balance for APY
$1,000
Length of term
5 years

at Citibank,

Member, FDIC

Simple Checking
APY
Monthly fee
$12
Balance to waive monthly fee
$1,500

at Citibank,

Member, FDIC

How does Citibank compare?

Citibank

Citi Savings

NerdWallet Rating

at Citibank,

Member, FDIC

APY

0.04%

Monthly Fees

$5

Bonus features

Live help 24/7

Mobile-friendly

Goldman Sachs Bank USA

Online Savings

NerdWallet Rating

at Goldman Sachs Bank USA,

Member, FDIC

APY

2.25%

Monthly Fees

$0

Bonus features

No Monthly Fee

Competitive APY

American Express National Bank

High Yield Savings Account

NerdWallet Rating

at American Express National Bank,

Member, FDIC

APY

2.10%

Monthly Fees

$0

Bonus features

Competitive APY

Live help 24/7

No Monthly Fee

Not for you? Read more bank reviews
NerdWallet reviews are the result of independent research by our editorial team while accountholder reviews are contributions from independent users not affiliated with NerdWallet. Banks, issuers and credit card companies are not responsible for any content posted on the NerdWallet site, nor do they endorse or guarantee any posted comments or reviews.
Overall
Customer service
Poor
Website / app
Poor
Rates
Poor
Fees
High
Citibank is a joke!
After jumping through hoops to get my checking and savings account opened (due to a freeze on my credit), I thought all was good. I received a letter in the mail about 3 weeks later saying my accounts had been closed due to possible fraud. When I called customer service no one could tell me anything and they referred me to a branch even though there isn't a branch in my state. Citibank is a poor excuse for a bank!
Overall
Customer service
Poor
Website / app
Poor
Rates
Poor
Fees
High
Citibank Cash back promotion bogus
Citibank offers different cash back promotion 400 or 500$ opening new checking and saving account with new money 15000$ deposit and two months direct deposit, customer will get the bonus money. THIS IS BOGUS I OPENED QUALIFIED BOTH ACCOUNTS, DEPOSITED 15000$ FOR 4 MONTHS, ALSO 4 MONTHS. Finally, their customer service started down play and did not give cash bonus and ended with closing the accounts. Be careful and Citi Bank promotion bogus.
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