pnc has terrific customer service, in-person and at their call center. they truly care for their client's financial well-being. branches treat regulars like close friends/family. fees/account requirements are lower than most big banks. definitely an underrated bank!

I have a loan with PNC bank. I always pay on time. I was ill last week and paid 2 days later than normal.I only have 6 payments remaining on car loan.They have called me 2 times badgering me, short of threatening me about my loan. I explained that I did pay online and payment should be received prior to incurring a service charge. My problem both times was the tone of the call. Instead of politely asking why or when the payment will be received , they threatened me. I asked them if that is how they treat good customers and agent stated that is their policy. Obviously, loyalty and customers with good credit are not a priority. I would definitely not use this bank in the future. There are other banks that I feel are more appreciative of my business.