Pros

Strong online and mobile tools, and many customer service options.
9,000 fee-free ATMs and 2,600 branches in about 20 states and Washington, D.C.

Cons

0.01% APY on savings account; better rates available elsewhere.
$36 overdraft fee can be charged four times daily.

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Overall

4.0

At PNC Bank, the sixth-largest bank in the country by assets, customers can earn a up to $300 sign-up bonus with a checking, short-term savings and long-term savings combo called Virtual Wallet. The trio of products — named Spend, Reserve and Growth, respectively — come with a nice set of online management tools. But the interest rate on savings is low, and it takes effort to avoid monthly fees on the checking account.

 

Ratings methodology | Updated March 7, 2019

Checking

4

Virtual Wallet Spend, one of PNC’s basic checking accounts, has free mobile banking and online bill pay. If you use a non-PNC ATM, the bank may also reimburse some ATM usage fees, depending on where you live, though the ATM machine’s owner could still charge a separate fee.

 

Virtual Wallet Spend has a $7 monthly fee that can be avoided in a few ways, including monthly direct deposits of $500 and average combined balances of $500.

Savings Account
APY
0.01%
Min. balance for APY
$1

at PNC,

Member, FDIC

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Overall
Customer service
Poor
Website / app
Poor
Rates
Poor
Fees
High
Overdraft on positive funds.
They charge overdraft fees on your account when your not in overdraft. This has happened several times and I have had them to go through my account and they can’t see why there was a fee given. Always keep a watch on your account with them. I check every morning and afternoon.
Overall
Customer service
Fair
Website / app
Poor
Rates
Poor
Fees
High
Deceptive and callous
I've had good service with PNC for years but now I'm done. They approved me for a "Check Ready" auto loan and gave me 30 days to use the check with an option to extend another 30 days. Before 30 days were up, I called and extended another 30 days. I was told to wait for the new check as it would come via mail. Days go by without the check so i called them back. They told me they'd approved the extension but for some reason didn't send the check. Basically told me "unfortunately there's nothing we can do for you because the offer is expiring". I would have thought at the very least give me the check since I still had some time before the 60 days were up! Now my credit score has gone down >50 points and will find it challenging to get approved elsewhere. Be warned, PNC auto is callous, deceptive and will mess you up!
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