at Alliant Credit Union,

Federally insured by the NCUA

Pros

More than 80,000 free ATMs
0.45% APY on High-Rate Checking is well above average
1.80% APY on savings, among the best rates you'll find

Cons

$25 overdraft fee; no limit on number of daily charges
Doesn't participate in shared branching

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Overall

4.5

Many credit unions offer better interest rates than banks do, but they also may have narrow membership requirements and less polished technology. But Alliant Credit Union combines the best of both worlds with broad membership criteria, great rates and a good tech experience.

Ratings methodology | Updated December 21, 2018

Checking

5

Alliant offers free, teen and high-rate checking accounts, none of which charges a monthly fee. Qualify for High-Rate Checking's strong APY by enrolling in free e-statements and receiving at least one electronic deposit per month — and you’ll receive the great rate, plus up to $20 per month in reimbursements for out-of-network ATM fees.

High-Rate Savings
APY
1.80%
Min. balance for APY
$100

at Alliant Credit Union,

Federally insured by the NCUA

High-Rate Checking
APY
0.45%
Monthly fee
$0
Balance to waive monthly fee
$1

at Alliant Credit Union,

Federally insured by the NCUA

NerdWallet reviews are the result of independent research by our editorial team while accountholder reviews are contributions from independent users not affiliated with NerdWallet. Banks, issuers and credit card companies are not responsible for any content posted on the NerdWallet site, nor do they endorse or guarantee any posted comments or reviews.
Overall
Customer service
Excellent
Website / app
Excellent
Rates
Excellent
Fees
High
Ten years and Counting
I've been an Alliant Credit Union member for 10 years. Joining ACU is one of the best financial decisions I've made. They are flexible on account balances and don't charge low balance fees. I also appreciate that I'm not required to make a set number of deposits/direct deposits a month in order to avoid fees. Not only did I get a great rate on a mortgage, but also saved a lot on closing fees. Interest rates are above commercial bank average. Even a commercial bank representative that was trying to sell me on one of their accounts told me they couldn't beat the benefits I got at ACU. One of the cons I experienced throughout the years is that they don't have multiple branches to make deposits or withdraw money, but once they introduced mobile banking making deposits wasn't a problem anymore.
Overall
Customer service
Poor
Website / app
Poor
Rates
Poor
Fees
High
Worst banking experience ever
Their perks might be looking good but I have never seen this bad bank before, including Wells Fargo. They just keep blocking you for security purposes to login to your account, make purchases, using the mobile app. In order to use them you need to answer so many different security questions. What upset me and caused to cancel my account was, they have blocked my account, my purchases for declining, they did not even contact me that my card was blocked. I contated their customer service, the girl on the phone asked 4 different security questions first and started listed to me and confirmed that the account was blocked and started asking another 3 security questions. On the last one I told her if you ask one more I will cancel the account and she said no problem I can cancel the account but no more security questions. One time I complained the other customer rep that you need to invest in technology your website, app everything is so outdated and it is hard to use it, he told me most of their other customers are very happy and no one complains so you should get used to it, WTF.
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