at Ally Bank,

Member, FDIC

Pros

No monthly maintenance fees or minimum balances.
Access to over 43,000 free ATMs via checking or money market accounts.
1.90% APY on savings, among the best you'll find.

Cons

No way to deposit cash.
For its savings account, Ally charges $10 for every outbound transfer after the sixth one in a month.

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Overall

4.5

Ally Bank is a popular online bank among people seeking strong rates and robust customer service. Because it doesn’t have to put money into physical branches, Ally is able to offer better rates and fees than brick-and-mortar institutions and can invest more in its products.

 

Ratings methodology | Updated July 23, 2019

Checking

4.5

Ally offers an interest-bearing checking account with good rates, low fees and free access to over 43,000 ATMs nationwide. Ally will also reimburse you up to $10 per statement cycle for any fees you’re charged using an out-of-network ATM in the U.S. Although there is only one checking account to choose from, its rates are competitive, starting at 0.10% APY.

 

Note that Ally doesn't accept cash deposits. Your options include mobile check deposit, setting up direct deposit, setting up a wire transfer or sending a check by mail.

Online Savings Account
APY
1.90%
Min. balance for APY
$0

at Ally Bank,

Member, FDIC

NerdWallet reviews are the result of independent research by our editorial team while accountholder reviews are contributions from independent users not affiliated with NerdWallet. Banks, issuers and credit card companies are not responsible for any content posted on the NerdWallet site, nor do they endorse or guarantee any posted comments or reviews.
Overall
Customer service
Poor
Website / app
Fair
Rates
Fair
Fees
Low
Horrible Customer Service
I have been waiting three weeks for an international wire. I opened the account solely to receive this wire because my institution doesn't accept foreign currency. I have called four times in the past nine days and I always get the same information. After telling them my problem, the operator says, "It says it can take up to two weeks." UMMM. YEAH. I told you it's been three. Then, I asked to talk to a supervisor. I was told, "They'll just tell you the same information." I told the operator that I didn't care. The supervisor was rude and was telling me that there was nothing she could do for me until she ended up HANGING UP ON ME. Thank you, Ally Bank. I'm out $600 and you won't do anything about it.
Overall
Customer service
Excellent
Website / app
Fair
Rates
Good
Fees
Fair
Ally Bank is GREAT
I can always speak with a CS rep quickly, who is willing to take the time answering all my questions and they never seem frustrated with me. And they coherently explain to me, all about the different terms available and help me determine which is best for me.
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