The person I spoke with on the phone was not only rude, he was condescending and spoke over me throughout the call. He kept telling me to email him a paper after I told him several times that I don’t have access to a scanner. After going back and forth about my lack of IT accessibility, he finally agreed to give me the mailing address to snail mail the document following up with a snide remark that the document may not be accepted due to the 2-3 day mail time. Grossly unprofessional, don’t bank here or get credit cards through here, much better options elsewhere.

I got a Barclay Card during a time when I was struggling financially--I had moved and was in between jobs. I made my payments--extremely high interest--and then, about 3 years later, my job situation changed. I asked for a lower interest rate for a short time, so that I could meet my obligations; Barclay refused to even considering lowering my interest rate for any period of time. When my situation changed, I paid off the balance--with the help of a friend. The following month I received an email that I still owed money to Barclay! I was told that there had been a pending transaction, so why wasn't I given this information when I paid off the debt? Why was this the one and only transaction that took Barclay 5 days to post? This company targets those in financial difficulty such as myself--charging high interest rates to those who can least afford it. Just because people struggle financially doesn't mean they should be taken advantage of. I will never do business with this bank again, and will tell everyone I know to avoid them like the plague.