Please don’t waste your time applying. I received a pre-approval letter for $35,000 for a personal loan. My credit has been excellent for the last 3 year and I have been on my job for 13 years. I wanted a personal loan to consolidate my bills and requested 30,000. They called and ask me a lot of my personal business what I will use the money for and what I spend on credit cards ex. food, gas, and clothes I told him no. He said you have a total of $18,000. In debt and we can give you $5000. I told them no thanks but now I have a hard inquiry on my excellent credit that has to stay there for 2 years. I believe they are information seekers. Sign, Very disgusted and disappointed

The online webpage only gives you an "error" message, does not tell you which information you fill out is wrong. It will then just say call their customer service, but their customer service are very hard to navigate to a real person. Once a real person is reached, it also does not tell you which information you fill out is wrong, and he/she will just say mail your documentation to the bank. The whole opening account experience is horrible as its technology is not from this time, at least 10 years behind current standard.