Pros

Nearly 5,000 branches and 16,000 ATMs.
Monthly fee on basic checking account is easy to avoid.
Checking and savings bonus offers.

Cons

High monthly fees, low interest rates on premier checking accounts.
$2.50 fee at non-Chase ATMs in U.S.
0.01% APY on Chase Savings℠ (effective 3/15/2019; rates are variable and subject to change); better rates available elsewhere.

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Overall

3.5
Disclaimer: Any editorial content is not provided or commissioned by Chase Bank USA, N.A. Opinions expressed here are author's alone, not those of Chase Bank USA, N.A, and have not been reviewed, approved or otherwise endorsed by Chase Bank USA, N.A. "Sponsored" above means this site may be compensated through the Chase Bank USA, N.A Affiliate Program.

JPMorgan Chase is one of the largest banks in the country, offering more services than many of its competitors. It provides mortgages, auto loans and one of the broadest selections of credit cards in the industry. And its website experience can compete with those at online-only banks that focus solely on checking and savings.

 

Chase has a good basic checking account, but its savings rates are generally low, and some of its fees are high and hard to avoid.

 

Ratings methodology | Updated Dec. 18, 2018

 

Checking

4.5

Chase offers several checking options, including its most basic account, Chase Total Checking®, and a couple that bear interest. Each gives users access to mobile banking, including online bill pay, and comes with a debit card that has a security-enhancing EMV chip.

 

There are a few ways for Chase Total Checking® account holders to avoid a monthly fee: have monthly direct deposits totaling $500 or more, keep a daily beginning balance of at least $1,500 or keep an average beginning day balance of $5,000 or more across certain Chase accounts.

 

Chase offers a $200 bonus on its Total Checking® account (expires 7/15/19). See our list of best bonuses for details.

Savings℠
APY
0.01%
Min. balance for APY
$0

at Chase,

Member, FDIC

Certificate of Deposit
APY
0.35%
Min. balance for APY
$1,000
Length of term
5 years

at Chase,

Member, FDIC

Premier Plus Checking℠
APY
0.01%
Monthly fee
$25
Balance to waive monthly fee
$15,000

at Chase,

Member, FDIC

How does Chase compare?

Chase

Savings℠

NerdWallet Rating

at Chase,

Member, FDIC

APY

0.01%

Monthly Fees

$5

Bonus features

2,000+ branches

Live help 24/7

Mobile-friendly

Goldman Sachs Bank USA

Online Savings

NerdWallet Rating

at Goldman Sachs Bank USA,

Member, FDIC

APY

2.25%

Monthly Fees

$0

Bonus features

No Monthly Fee

Competitive APY

HSBC

Online Savings Account

NerdWallet Rating

at HSBC,

Member, FDIC

APY

2.30%

Monthly Fees

$0

Bonus features

Competitive APY

No Monthly Fee

Not for you? Read more bank reviews
NerdWallet reviews are the result of independent research by our editorial team while accountholder reviews are contributions from independent users not affiliated with NerdWallet. Banks, issuers and credit card companies are not responsible for any content posted on the NerdWallet site, nor do they endorse or guarantee any posted comments or reviews.
Overall
Customer service
Poor
Website / app
Poor
Rates
Poor
Fees
High
Terrible customer service
I called to close my savings account and they said it would be close. A week later it still isn’t closed. They charged me a $34 overdraft fee for a merchant mistake. When I got reimbursed from the merchant they said they couldn’t credit me the money back. And I told them “yes you will.” After talking with a manager, for about 40 mins, I finally got my money back. I’m closing my checking account and going else where. Don’t bank with these guys!
Overall
Customer service
Poor
Website / app
Poor
Rates
Poor
Fees
High
Stay away
Horrible customer service, i have business account with Chase bank and I'm about to close it. Been having trouble since day one. Take your money and business else where.
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