at Citibank,

Member, FDIC

Pros

$400 sign-up bonus
Strong online and mobile features, including budgeting and many customer service options
60,000+ fee-free ATMs
1,800 overseas branches

Cons

0.04% APY on standard savings account for balances below $25,000; better rates available elsewhere
Balance of at least $500 required in basic savings account to waive monthly fee
U.S. branches (about 700) are fewer than similar-sized peers

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Overall

3.5

Citibank offers a range of products and tools you’d expect from a big bank, but it also has drawbacks often seen with large institutions, and it falls short of peers in some areas. Citibank is the retail banking division of Citigroup, a New York-based financial services provider with 200 million customer accounts worldwide. Ratings methodology | Updated June 25, 2018

Checking

3.5

Citibank's various checking accounts generally come in combination packages with savings accounts, which have many fees or requirements. The checking account in the basic banking package has the best balance of options to avoid the monthly fee and have access to services such as checks.

Citi Savings
APY
0.04%
Min. balance for APY
$1

at Citibank,

Member, FDIC

Simple Checking
APY
Monthly fee
$12
Balance to waive monthly fee
$1,500

at Citibank,

Member, FDIC

Certificate of Deposit
APY
0.80%
Min. balance for APY
$1,000
Length of term
5 years

at Citibank,

Member, FDIC

How does Citibank compare?

Citibank

Citi Savings

NerdWallet Rating

at Citibank,

Member, FDIC

APY

0.04%

Monthly Fees

$5

Bonus features

Live help 24/7

Mobile-friendly

Goldman Sachs Bank USA

Online Savings

NerdWallet Rating

at Goldman Sachs Bank USA,

Member, FDIC

APY

1.90%

Monthly Fees

$0

Bonus features

No Monthly Fee

Competitive APY

Synchrony Bank

High Yield Savings Account

NerdWallet Rating

at Synchrony Bank,

Member, FDIC

APY

1.85%

Monthly Fees

$0

Bonus features

No Monthly Fee

Competitive APY

Not for you? Read more bank reviews
NerdWallet reviews are the result of independent research by our editorial team while accountholder reviews are contributions from independent users not affiliated with NerdWallet. Banks, issuers and credit card companies are not responsible for any content posted on the NerdWallet site, nor do they endorse or guarantee any posted comments or reviews.
Overall
Customer service
Poor
Website / app
Poor
Rates
Poor
Fees
High
Citi Bank Sucks
Any transaction/transfer I make takes forever. Any time I leave the state (even if I tell them I'm travelling beforehand) they decline my payments. I've had to sleep in my car because they cancelled my card when I paid for a hotel in nevada. they blame things on the customer when it's their fault. I switched to wells fargo.
Overall
Customer service
Poor
Website / app
Poor
Rates
Poor
Fees
High
Citibank is terrible!
My wallet was stolen and had to close my checking account and ope a new one. I had made a payment prior to closing my check account that did not hit my account before I closed it. Now my account with citi is in a returned status and I’m subject to have a hold out on ever single payment for the next 6 months to a year! They won’t help me at all said the situation didn’t matter! Well it matters to me. Think twice before you open a card with them. They don’t care about their customers !!!!
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