at Citibank,

Member, FDIC

Pros

Strong online and mobile features, including budgeting and many customer service options
60,000+ fee-free ATMs
4,000+ overseas branches

Cons

0.01% APY on standard savings account; better rates available elsewhere.
Balance of at least $500 required in basic savings account to waive monthly fee
U.S. branches (over 1,000) are fewer than similar-sized peers

Overall

3.0

Citibank is the retail banking division of Citigroup, a New York-based financial services provider that has 200 million customer accounts worldwide. It offers the range of products and tools you’d expect from such a large institution. But it also has the drawbacks of big banks, and it falls short of peers in some areas.

Ratings methodology | Updated June 13, 2017

Checking

3.5

Citibank's various checking accounts generally come in combination packages with savings accounts, which have many fees or requirements. The checking account in the basic banking package has the best balance of options to avoid the monthly fee and have access to services such as checks.

Citi Savings
APY
0.04%
Min. balance for APY
$1

at Citibank,

Member, FDIC

Simple Checking
APY
N/A
Monthly fee
$12
Balance to waive monthly fee
$1,500

at Citibank,

Member, FDIC

Certificate of Deposit
APY
0.80%
Min. balance for APY
$1,000
Length of term
5 years

at Citibank,

Member, FDIC

How does Citibank compare?

Citibank

Citi Savings

NerdWallet Rating

at Citibank,

Member, FDIC

APY

0.04%

Monthly Fees

N/A

Bonus features

N/A

Goldman Sachs Bank USA

Online Savings

NerdWallet Rating

at Goldman Sachs Bank USA,

Member, FDIC

APY

1.7%

Monthly Fees

$0

Bonus features

No Monthly Fee

Competitive APY

Barclays

Online Savings Account

NerdWallet Rating

at Barclays,

Member, FDIC

APY

1.65%

Monthly Fees

$0

Bonus features

No Monthly Fee

Competitive APY

Not for you? Read more bank reviews
NerdWallet reviews are the result of independent research by our editorial team while accountholder reviews are contributions from independent users not affiliated with NerdWallet. Banks, issuers and credit card companies are not responsible for any content posted on the NerdWallet site, nor do they endorse or guarantee any posted comments or reviews.
Overall
Customer service
Poor
Website / app
Poor
Rates
Poor
Fees
High
Citibank is deplorable
Opened a checking acct with a special promotion offered by Citibank and have to constantly call them for the promised bonus. Interesting because they were happy to take and use my money but when it came time to credit my account with the bonus all I got was excuses, B.S. and frustration. They are the WORSE bank ever!
Overall
Customer service
Poor
Website / app
Poor
Rates
Fair
Fees
Fair
Terrible service
The online platform is appalling. Customer service is weak and their general attitude towards their customers is apathetic. I was a custom for 2 years and have now decided to go to a competitor.
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