Pros

Strong online and mobile features, including budgeting and many customer service options
60,000+ fee-free ATMs
4,000+ overseas branches

Cons

0.01% APY on standard savings account; better rates available elsewhere.
Balance of at least $500 required in basic savings account to waive monthly fee
U.S. branches (over 1,000) are fewer than similar-sized peers

Overall

3.0

Citibank is the retail banking division of Citigroup, a New York-based financial services provider that has 200 million customer accounts worldwide. It offers the range of products and tools you’d expect from such a large institution. But it also has the drawbacks of big banks, and it falls short of peers in some areas.

Ratings methodology | Updated June 13, 2017

Checking

3.5

Citibank's various checking accounts generally come in combination packages with savings accounts, which have many fees or requirements. The checking account in the basic banking package has the best balance of options to avoid the monthly fee and have access to services such as checks.

Savings Plus Account
0.04%
APY
$1
Min. balance for APY
Learn moreat Citibank
Basic Checking
$12
Monthly fee
$1,500
Balance to waive monthly fee
Learn moreat Citibank
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Overall
Customer service
Poor
Website / app
Poor
Rates
Poor
Fees
High
HORRIBLE!
ALL THE EXECUTIVES AT CITI BANK SHOULD BE FIRED. EVERY CUSTOMER SERVICE EMPLOYEE SAYS SOMETHING DIFFERENT. I TRIED TO DO A SIMPLE WIRE TRANSFER. IT TOOK 12 HOURS AND IT NEVER COMPLETED. THE WEBSITE IS SO USER UNFRIENDLY, YOU HAVE TO CALL JUST TO GET YOUR BANK BALANCE. YOU HAVE TO BE A COMPUTER PROGRAMMER JUST TO UNDERSTAND THEIR HIDEOUS WEBSITE. I CANT WAIT TO GET MY MONEY OUT OF THIS BANK.
Overall
Customer service
Poor
Website / app
Good
Rates
Fair
Fees
Fair
Still waiting for bonus
Opened an account with the idea that I would receive a bonus after having the account open for 3 months. I didn't receive the bonus. I contacted CIT to ask about the bonus. I was told that they had 45 days after the 3 month period to credit the account. I still haven't seen the bonus it has now been 35 days. In 45 days I will be transferring my funds to Ally or Purepoint. I have had very positive experiences with both of these banks. Purepoint is at 1.4% on their savings and Ally is now offering a no penalty cd at 1.75%
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