at Citibank,

Member, FDIC

Pros

Up to $600 sign-up bonus.
Strong online and mobile features, including budgeting and many customer service options.
60,000+ fee-free ATMs.
1,800 overseas branches.

Cons

APY starts at 0.04% on standard savings account; better rates available elsewhere.
Balance of at least $500 required in basic savings account to waive monthly fee, more than some competitors require.
U.S. branches (about 700) are fewer than similar-sized peers.

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Overall

3.5

Citibank offers a range of products and tools you’d expect from a big bank, but it also has drawbacks often seen with large institutions, and it falls short of peers in some areas. Citibank is the retail banking division of Citigroup, a New York-based financial services provider with 200 million customer accounts worldwide. Ratings methodology | Updated Jan. 10, 2019

Checking

3.5

Citibank's various checking accounts generally come in combination packages with savings accounts, which have many fees or requirements. The checking account in the basic banking package has the best balance of options to avoid the monthly fee and have access to services such as checks.

Citi Savings
APY
0.04%
Min. balance for APY
$1

at Citibank,

Member, FDIC

How does Citibank compare?

Citibank

Citi Savings

NerdWallet Rating

APY

0.04%

Monthly Fees

$5

Bonus features

Live help 24/7

Mobile-friendly

Goldman Sachs Bank USA

Online Savings

NerdWallet Rating

at Goldman Sachs Bank USA,

Member, FDIC

APY

2.25%

Monthly Fees

$0

Bonus features

No Monthly Fee

Competitive APY

HSBC

Online Savings Account

NerdWallet Rating

at HSBC,

Member, FDIC

APY

2.30%

Monthly Fees

$0

Bonus features

Competitive APY

No Monthly Fee

Not for you? Read more bank reviews
NerdWallet reviews are the result of independent research by our editorial team while accountholder reviews are contributions from independent users not affiliated with NerdWallet. Banks, issuers and credit card companies are not responsible for any content posted on the NerdWallet site, nor do they endorse or guarantee any posted comments or reviews.
Overall
Customer service
Poor
Website / app
Poor
Rates
Excellent
Fees
High
Run far from this bank!! Don't even consider using them!
I setup an accelerated savings account with Citi thinking I'm getting a great rate and have had good results with my Citi credit cards for 10 years. All went well and I deposited over $350K with them which took one day to wire from my checking account. Things went downhill from there when my plans changed and I needed to pull some funds out. First I moved to a new location so they needed verification of my new address and blocked my account from withdrawals (that's odd because they don't restrict you from depositing money). They wanted a utility bill which I had to wait until a new statement was issued a week later. Then they wouldn't accept that because it had my middle name vs my first name (all my utilities are under my middle name). I had to wait until my Citi credit card statement was issued because it has my first name (which they couldn't verify that themselves even though they are both Citi). Then they finally unblocked my account after 7 days and I was told I couldn't take more than 10K a day unless I upgraded to a Gold account. But I had to wait 30 days before I could do that. So I waited 30 days and called back. Then they told me I had to have a checking account with them ( the prior 4 representatives never told me that) and it would take 2 more days. So I called back in 2 days and they upgraded me to Gold. Then I went out to make the funds transfer (which they promised I could do that day) and it prompted me to enter my ATM card. I didn't have the card because I just upgraded to Gold status and they were sending me the card. So then they told me I had to wait for the card to be delivered in the mail. I escalated to a supervisor who was "sorry" but told me I have to have my ATM card. Bottom line is, they took my money in 1 day and I can't get it back in over 30 days now. I have to explain to the closing company why I can't close on my new house in time because Citi took my money and won't give it back. Run far from this company. They are a complete mess. At one point while waiting for a supervisor, the recording kept saying, "don't let the customer wait more than 2 min for a supervisor to answer. We want world class service for our customers". I finally hung up after 15 min of listening to it. Citi you may want to offer world class service, but you are far from it! I will gladly close this account once I figure out how (if?) that's even possible.
Overall
Customer service
Poor
Website / app
Poor
Rates
Poor
Fees
High
Don’t do business here!!!! Worst bank!!!!
Just two weeks ago I heard how this bank completely ruined someone’s credit with no clear answer. Now they ruined mine. This bank is about to go bankrupt. Get out while you can. They are about to get a class action law suit for all the lives they have negatively impacted.
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