at Citibank,

Member, FDIC

Pros

Up to $600 sign-up bonus.
Strong online and mobile features, including budgeting and many customer service options.
60,000+ fee-free ATMs.
1,800 overseas branches.

Cons

APY starts at 0.04% on standard savings account; better rates available elsewhere.
Balance of at least $500 required in basic savings account to waive monthly fee, more than some competitors require.
U.S. branches (about 700) are fewer than similar-sized peers.

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Overall

3.5

Citibank offers a range of products and budgeting tools you’d expect from a big bank, but it also has drawbacks often seen with large institutions, and it falls short of peers in some areas. Citibank is the retail banking division of Citigroup, a New York-based financial services provider with 200 million customer accounts worldwide.

 

Ratings methodology | Updated Aug. 6, 2019

Checking

4.0

Citibank's various checking accounts generally come in combination packages with savings accounts, which have many fees or transaction requirements. But if you qualify for a sign-up bonus, and meet requirements to waive the fee, the account could be worth a look.

 

The checking account in the basic banking package has the best balance of options to avoid the monthly fee and have access to services such as checks.

Citi Savings
APY
0.04%
Min. balance for APY
$1

at Citibank,

Member, FDIC

NerdWallet reviews are the result of independent research by our editorial team while accountholder reviews are contributions from independent users not affiliated with NerdWallet. Banks, issuers and credit card companies are not responsible for any content posted on the NerdWallet site, nor do they endorse or guarantee any posted comments or reviews.
Overall
Customer service
Poor
Website / app
Poor
Rates
Poor
Fees
High
Untrusted bank
If I can type in the rate myself, I will give -9999. On December 2018, I saw ads on Citi bank website that for new account member, there was a promotion, if you are open checking/saving accounts and deposit 15K, you can get $400 bonus in 2 months. It's not somewhere else, it's citi official website so I believed. Since I'm totally new and never opened accounts in citi, I think I'm qualified. I first called to open the account, about one week later, I got a reject letter. I've never been rejected by banks, even for credit card application. I wanted to find out why so called citi, everyone said he didn't have the right to check the reason and asked me to contact the credit bereau. But they did say I need to go to branch to open the account, for my case, I can't open account through the phone. Then why the rep on phone did every process and pulled my credit???!!! OK, I went to branch and showed the banker the ads. She checked and said yes, I was qualified. So I opened the account, deposited 15K. She said if I keep the 15K balance for 2 months, I can get $400 in two months, but I still need to keep the balance for totally 5 months then I can close the account, otherwise there would be a fine. After 2 months, I checked. No bonus. I contacted citi through citi app. The rep said the bonus will be credit 90 days after the 60-day period. That means, 5 months later. Then I waited for about 6 months later and called citi. There is no live person answering. I started a live chat through app again. The rep asked me to provide the code. I said I don't have code. It's promotion for new customer and I saw the ads. He asked me to call. I said I did but no live person. I was sooooo angry and he agreed to transfer me to another rep. This one helped to check and tell me I will be credited no later than 7/23/19. Then I started my waiting again. But at the end of June, I need to do refinance and will use the money in citi for closing cost. I wanted to transfer money into citi after loan closed. So I will need to keep the balance under 15K for 2-3 days. I contacted citi to ask if it will affect my bonus, since they asked I need to keep the 15K balance. I explained again to the rep the whole story. THEN! THE REP TOLD ME HE DIDN'T SEE ANY PROMOTION IN MY ACCOUNT! NO BONUS! NOTHING! IF I HAVE QUESTION, CALL! What the heck! I asked him to connect to his supervisor or the one who said I can be credited by 7/23. He said his supervisor is on phone and that rep is not available! I went to branch. The cashier said he saw a dispute on my account. He suggested me to wait until 7/23. Now it's August 22, I didn't receive any bonus. I'm going to close my citi accounts and will never use citi in my whole life.
Overall
Customer service
Poor
Website / app
Poor
Rates
Poor
Fees
High
Horrible Online Experience
Opened an account online last night thinking I could get the high interest rate with a low balance. Realized you have to make 2 deposits to get this. Tried to make a second deposit this am but it was impossible. Waited on phone for 20 min for a non-English speaking man who couldn't help me then cut me off. Tried to call a local number today but no answer. Now need to figure out how to retrieve the deposit I made last night. Will be closing this difficult account ASAP!
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