Pros

Strong online and mobile tools, and many customer service options.
9,000 fee-free ATMs and 2,600 branches in 19 states and Washington, D.C.

Cons

0.01% APY on savings account; better rates available elsewhere.
$36 overdraft fee can be charged four times daily.

Overall

3.0

At PNC Bank, the sixth-largest bank in the country by assets, customers can earn a $50 sign-up bonus with a checking, savings and money market combo called Virtual Wallet. The trio of products — named Spend, Reserve and Growth, respectively — come with a nice set of online management tools. But the interest rate on savings is low, and it takes effort to avoid monthly fees on the checking account.

 

Ratings methodology | Reviewed May 9, 2017

Checking

4

Virtual Wallet Spend, PNC’s checking account, has free mobile banking and online bill pay. If you use a non-PNC ATM, the bank may also reimburse some ATM usage fees, depending on where you live, though the ATM machine’s owner could still charge a separate fee.

 

Virtual Wallet Spend has a $7 monthly fee that can be avoided with monthly direct deposits of $500 or average combined balances of $500. For customers who don’t sign up for Virtual Wallet, the Standard Checking account has the same monthly fee and options to waive the charges, but doesn’t qualify for the $50 sign-up bonus.

Certificate of Deposit
APY
0.70%
Min. balance for APY
$10,000
Length of term
5 years

at PNC,

Member, FDIC

Standard Checking
APY
N/A
Monthly fee
$7
Balance to waive monthly fee
$500

at PNC,

Member, FDIC

NerdWallet reviews are the result of independent research by our editorial team while accountholder reviews are contributions from independent users not affiliated with NerdWallet. Banks, issuers and credit card companies are not responsible for any content posted on the NerdWallet site, nor do they endorse or guarantee any posted comments or reviews.
Overall
Customer service
Poor
Website / app
Poor
Rates
Poor
Fees
High
Poor service
Came in to apply for credit card at 4:40pm and the credit app wasn’t uploading so the told me to step aside to help others in line. I asked after 5minutes of waiting if the app had uploaded he said yes. He then proceeded to help others in line. Approximately 7 people got helped before me. I waited til 5:10 to get helped. At the end the manager apologized for my wait. Although others should not have gotten an opportunity to go before me if my app was ready to be processed.
Overall
Customer service
Poor
Website / app
Poor
Rates
Poor
Fees
High
I stop a $90 transaction and was charged a $66 fee for the transaction.
I stop a $90 transaction and was charged a $66 fee for the transaction.
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