The change counter machine is always broken, fix it!

I am a real estate professional and work with many different mortgage lenders in my day to day business. I chose to refinance my mortgage Suncoast because of their low mortgage rate. My experience with them was absolutely a mess. They are disorganized and unprofessional. Communication was poor. I constantly had to be reaching out to them to keep things moving. I did not even get a copy of my closing statement but had to email the processor two weeks post closing to request a copy. I also had to request the loan coupon so I could make my first payment because they didn't give me any information on how to. I set up my first payment via e-banking through my bank and the payment was rejected because the coupon they sent me had the incorrect account number on it. Unfortunately I did not realize that there was a problem with the payment until it was too late and I was charged a late fee. I would not recommend Suncoast Credit Union for a mortgage. They are terrible.