at U.S. Bank,

Member FDIC

Pros

More than 3,000 branches in 26 states.
Promotional CDs with rates starting at 1.75% APY; rates vary depending on your location.

Cons

0.01% APY on standard savings account; better rates available elsewhere.

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Overall

3.0

It’s no secret that big banks sometimes charge high fees and offer low interest rates. U.S. Bank, the country’s fifth-largest by assets, is no exception. But what this institution does well is provide convenient access to thousands of physical branches and ATMs.

 

Ratings methodology | Updated December 5, 2018

Checking

3.5

U.S. Bank offers seven types of checking accounts, from a basic account to options for students and people who exclusively use debit cards instead of checks, as well as an interest-bearing account for seniors. There are also silver and gold packages designed for those who have other accounts at the bank, and an additional interest-earning account.

 

The basic account is Easy Checking. It has a monthly fee of $8.95, or $6.95 if you opt for online statements. To get the charge waived, make monthly direct deposits of at least $1,000 total or maintain an average account balance of $1,500.

 

U.S. Bank offers free access to more than 4,700 U.S. Bank ATMs nationwide. But if you go outside of the network, the bank charges a $2.50 transaction fee, in addition to whatever the ATM’s owner may charge (unless it’s a MoneyPass ATM, in which case there’s no surcharge from the ATM operator).

Standard Savings Account
APY
0.01%
Min. balance for APY
$1

at U.S. Bank,

Member FDIC

Certificate of Deposit
APY
0.10%
Min. balance for APY
$10,000
Length of term
1 year

at U.S. Bank,

Member FDIC

Easy Checking
APY
Monthly fee
$8.95
Balance to waive monthly fee
$1,500

at U.S. Bank,

Member FDIC

NerdWallet reviews are the result of independent research by our editorial team while accountholder reviews are contributions from independent users not affiliated with NerdWallet. Banks, issuers and credit card companies are not responsible for any content posted on the NerdWallet site, nor do they endorse or guarantee any posted comments or reviews.
Overall
Customer service
Poor
Website / app
Poor
Rates
Poor
Fees
High
Awful experience
I deposited some friends checks into my account and had my account frozen and then taken from me and told I basically stole my friends money and the nice lady on the other end of the phone was going to return my money to its rightful owner and there is absolutely nothing I can do.
Overall
Customer service
Poor
Website / app
Poor
Rates
Fair
Fees
Fair
Poor customer service
We have been a US Bank customer for well over 10 years. Checking, Savings , Mortgage, Home Equity, HELOC, etc. We have always had a great experience with them until recently. I wanted to increase my existing HELOC approximately 15%. I was told that I basically needed to reapply, which I did. The experience has been a total nightmare. The local mgr. along with the so called loan officer were very unaccommodating, slow to respond, not very knowledgeable and refused to discuss concerns and questions, which is the complete opposite of what I experienced during my initial application process. After weeks of frustration, I sent an email outlining my concerns and asking for assistance to the local mgr. where my application originated. That was almost 3 weeks ago and I have yet to receive a reply. I would suggest you avoid using US Bank to avoid unnecessary frustration and hassle. In the near future, I will be closing all accounts and ending my relationship with a company that shows no concern or appreciation for existing customers or customer service as a whole.
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