Pros

13,000 free ATMs and over 6,000 branches in 39 states

Cons

0.01% APY on standard savings account; better rates available elsewhere
$35 overdraft fee can be charged three times daily

Overall

3.0

Megabank and mortgage giant Wells Fargo offers a huge variety of financial products under one brand — checking and savings accounts, investments, credit cards, auto loans and more. If you’re among the millions who have a Wells Fargo mortgage or other product, you’ll be entitled to certain upgrades on interest rates and fees for checking and savings accounts.

Ratings methodology | Updated June 7, 2017.

Checking

3.5

Wells Fargo’s Everyday Checking has a $10 monthly fee. You can avoid the fee by making 10 debit payments or $500 in direct deposits or by keeping a minimum daily balance of $1,500 each month. There’s no interest rate, so you won’t see your money grow.

With 13,000 ATMs, Wells Fargo’s network is fairly large; it only slightly trails Chase’s and Bank of America’s 16,000-ATM networks.

Way2Save Savings
0.01%
APY
$1
Min. balance for APY
Learn moreat Wells Fargo
Everyday Checking
$10
Monthly fee
$1,500
Balance to waive monthly fee
Learn moreat Wells Fargo
NerdWallet reviews are the result of independent research by our editorial team while accountholder reviews are contributions from independent users not affiliated with NerdWallet. Banks, issuers and credit card companies are not responsible for any content posted on the NerdWallet site, nor do they endorse or guarantee any posted comments or reviews.
Overall
Customer service
Poor
Website / app
Poor
Rates
Poor
Fees
High
Bad customer service
My mom has been a customer of Wells Fargo for a long time. I’ve called customer service a few times on her behalf with no success regarding an issue. They kept me on hold for a long time. In addition, since English is not her primary language, I asked for a Spanish speaking translator for her but I was told that they did not have someone to translate. This is unacceptable and if customer satisfaction is the primary goal Wells Fargo is not business. I understand that questions are asked for security reason but this is ridiculous. We personally went to a Wells Fargo bank in regards to the same issue. The banker was helpful trying to contact customer service but it was more of a run around with customer service. The first time the banker called we had asked for a translator, but a translator could not be provided. After waiting on the phone for a long time the call was disconnected.
Overall
Customer service
Poor
Website / app
Poor
Rates
Poor
Fees
High
Go anywhere but here
Wells Fargo should cease to exist or be bought out by another properly functioning bank. Their management is terrible, and their customer facing employees have limited to zero knowledge about their functions. This company is so poorly run that the end result is simply suffering customers - this is applicable to all of their services. The people have spoken the negative reviews by many customers is absolutely accurate.
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