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Mastercard Announces Two New Cardholder Guarantee Benefits

Oct. 12, 2018
Travel, Travel Credit Cards, Vacations & Trip Planning
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Like it or not, hotels often play a big part in your travel plans, which means they can sometimes make or break a vacation or work trip.

Unfortunately, no matter how much research you conduct on hotels to get the best spot for the best price, you can’t control everything. Sometimes, things happen: The hotel pool is closed. The Wi-Fi is basically non-existent. You find a better rate online mere hours after booking your rooms. Those are all things that can make your hotel stay quite unpleasant.

However, if you’re a Mastercard World or World Elite cardholder, consider yourself lucky: Many hotel-centric hassles are about to be a thing of the past.

The new benefits

Mastercard recently launched two new benefits for its World and World Elite members: the hotel stay guarantee and the lowest hotel rate guarantee.

The hotel stay guarantee allows cardholders who have problems with their 3-star or higher hotel to connect with a Mastercard lifestyle manager — at any time, on any day — who will then work with the hotel directly to resolve the issue. If the lifestyle manager is unable to fix the problem, they will book you and your party at a comparable hotel.

The second new benefit for World and World Elite members is all about saving some cash. Mastercard’s lowest hotel rate guarantee is exactly what it sounds like: If you book a hotel through Mastercard and then find a lower rate online, the difference will be refunded.

Of course the key to taking advantage of these two great new guarantees is that you must be a member of Mastercard’s World or World Elite programs. Mastercard has three cardholder levels — Standard, World and World Elite. As you might have guessed, the higher the level, the more benefits you’ll enjoy.

NerdWallet does not guarantee promotions or prices. They are subject to change or expiration.

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