San Francisco, CA

Help Desk Associate (Contract)

We're redefining the next generation of IT services - supporting a fast growing company while building innovative cloud infrastructure.

Where you can make an impact:

  • Be our internal IT ‘go-to’ for help desk and desktop support spanning - hardware/software and network troubleshooting
  • Basic knowledge in server computing, networking, phone setup/support, and business applications
  • Take ownership of new hire onboarding, from creating accounts to handing over the equipment
  • Escalate technical issues and coordinates with information technology staff to resolve problems and provide solutions
  • Develop and enforce security best-practices
  • Coordinate with external vendors to get equipment serviced
  • Provide a high degree of professionalism, end-user satisfaction, and willingness to collaborate

Your Experience:

  • Excellent customer service skills
  • macOS, iOS, and Windows troubleshooting skills
  • Experience supporting Zoom and Zoom Rooms
  • Ability to handle hardware and software tasks around refreshes and on/off-boards by coordinating with the appropriate teams and hiring managers
  • Experience managing a ticket queue, maintaining SLAs and best practices for proper ticket handling
  • Familiarity with creation and updating Help Desk runbooks
  • Someone who ensures process, policy, and tools provide an excellent end-user experience -- be an advocate for the end-user
  • Can coordinate and run AV events
  • Proactively manages IT inventory of laptops, accessories, and software licenses
  • Experienced with user management in Jamf, Okta, Google, Active Directory, BetterCloud, and other SaaS apps

Nice to have:

  • Apple Certified Support Professional
  • Okta Certified Professional
  • Jamf Certified Tech
  • Jira Administrator Certification
  • Jira Service Desk Administrator Certification

What we offer: 

  • Competitive compensation package
  • 401(k) with company match
  • 100% paid premiums for medical, dental and vision for employee and their dependents
  • Paid maternity and paternity leave
  • Commuter, gym and cell phone stipend
  • $500 enrichment stipend towards learning and development for your role
  • Catered lunches daily, free dinner, and kitchens stocked full of snacks 
  • Onsite coffee bar with baristas
  • Company happy hours, social events and outings
  • Generous, flexible vacation 

NerdWallet is committed to pursuing and hiring a diverse workforce and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of any characteristic protected by applicable federal, state or local law.

 

 

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