Great Savings Account
I have three Online Savings Accounts with Ally. Love them. High rates, and no fees for what I use it for. Customer service is amazing. They are online or in the phone 24/7 so you can contact them after normal business hours, unlike traditional banks. Wait times have never been more than 2 minutes for me and the wait times are always posted live online. The help provided by customer service has been superb. For those that it matters to, both phone conversations I have had (after business hours) with people in the US. I more often use online chat where the representative’s location is unknown, but their grasp of English is excellent. I have seen many negative comments about the level of customer service, but this has not been my experience at all. In fact, I would rate them as high or higher than any other bank I have done business with.
There can be a 2-3 day delay on money transfers to outside institutions, but this is not much different from a regular bank. Most of the nagtive reviews addressing this fact seen to be attempting to use the savings account as a checking account, which is not its intended purpose.
The web interface for the accounts is very simple, both in functionality and to learn. I do not see this as a negative because the service being provided is also very simple - no need to complicate matters.
I highly recommend using Ally’s online savings account for its simplicity, no minimum balance threshhold, and high interest rates.