This bank’s policies reek the rotting paper dinosaur.
Ally bank is terrible for anyone who grew up with digital devices. Claiming this bank is “for millennials” just because it has a smartphone app, fancy fonts and big graphics is kinda BS. This bank’s policies reek the rotting paper dinosaur. Their app’s color scheme can’t cover the smell of their predatory fee schedule designed to rob smartphone users.
For example, if your finger hits the wrong button in Paypal and it tries to withdraw funds you don’t have in your linked Ally account, not only will Ally charge you an outrageous $25 overdraft fee for basically just having their software reply “404 sorry no funds” to Paypal, but Ally will also charge you two more $25 fees for both retries – which you can’t cancel btw. That’s right, $75 for a finger slip up! And good luck calling their customer support automated phone maze and waiting on hold listening to static noise over what appears to be an FM radio music station for 45 min just to have someone read you a printed corporate message that basically says “nope lol k bye”.
Maybe the paper generations were OK with such outrageous fees, maybe they were thinking “oh no my bad, what was I thinking when I wrote this check, someone will now have to do a lot of paper work to sort out my mistake, it’s only fair that I compensate them, oh my god I’m so sorry”. But we all know that’s BS today and the process is all programmed and automated. Checking a balance is not any harder or expensive than it is for an online game to mark the prices in red and give you an error message when you don’t have enough candy coins to spend.
Screw them. Let them think you’re “entitled” for expecting a decent UX from a software app in 2018 and move your business to a bank that gets it. They exist and they’re not Ally.