POOR RESPONSE TO MISTAKE
On 3/7/18 they posted my requested transfer backwards. They were to transfer $15000 to my checking account at another bank. Instead they charged my checking account and caused an overdraft of $12000. I called and spoke to a supervisor to help straighten out the problem. He was of no help. Said he would escalate the problem to executive resolutions. They would contact me in a few days. In the mean time I am overdrawn $12000. It was up to me to fix the problem. Then I got an email freezing my accounts from further transfers while they investigate. No one read the comments about an escalation. The email had no person or phone number to contact other than the 800 number and they did not know who to contact to remove the freeze. It’s one thing to make a mistake, but the manner of how you attempt to fix it is even more important. If I want my NSF fee at the other bank refunded, I have to send a copy to Ally Bank and lthen they will consider a refund. No contact to date has been received from this “executive group”. Great customer service don’t you agree??? This site asks if I am a current or past customer. That has not been decided yet.