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I renewed my CD and asked to have $15,000 sent to me, since I needed the money to pay bills. I was told that it would take 7 to 10 business days for the check to arrive and after 3 weeks I called to say that my check had never arrived. I was informed, by both the initial person I spoke to and their supervisor, that they couldn’t simply stop payment on the check and issue a new one, but they had to send me a form to fill out (that has to be certified) and after I sent the form back I would then be issued a new check. The fact that my bills would be late and it would cost over $100 in interest, was of no interest to the people I was speaking to. Since I have just renewed my CD and would be facing over $500 in penalties if I pulled it, I am leaving the CD as is. When the year is over I will NOT renew, but will, instead, get a CD in a neighborhood bank. Ally does not pay the most amount in interest, so, in the long run, I will be better off. I will also make a point of telling all of my friends and family NOT to bank with Ally.