Reviews here are backwards
I don’t know what everyone else who has been reviewing this bank is smoking, but I’ve been with Ally for about 3 or 4 years now, and I’ve had nothing but good experience with them.
Their customer service is excellent, as the same person who answers your call (within about 30 seconds, 24/7) is the same person who solves your problem. I don’t think I’ve ever been forwarded to another department, and my problems are nearly always solved on the first call.
Their savings and checking interest rates are higher than any I’ve seen, and their costs for having an account are non existent.
Overdraft fees are better than most other banks, but still steep… but it’s a fricking overdraft fee. That’s going to happen anywhere. They have multiple methods available to protect yourself from those.
Their website and app are easy to navigate and it is extremely easy to digitally deposit checks. Not to mention that Ally was one of the first banks to even allow digital check depositing.
Anything I missed here? Again, I don’t know what everyone else is on about, but I can only assume that they are other bank workers or something, because I’ve had zero negative experiences with Ally in the 3 or 4 years I’ve been with them, which is more than I can say for any other bank I’ve ever tried.