Horrible Card - Awful Service
Absolutely HORRIBLE service. I booked a trip using my American Express points. I went online to the airlines website today to check in to my flight. My reservation was not listed with the airline. After a quick phone call to the airline, I was told that there was a "processing error" and to contact American Express.
I called customer service, the agent was very polite and attempted to be helpful. However, the solution to a problem created by American Express is extremely unacceptable. Apparently, American Express used my points to book the airfare, however, they never paid the airlines for the ticket and consequently, the reservation was cancelled. No contact was made by American Express to inform me that the airfare had been cancelled. I have been on the phone for several hours attempting to get this resolved. The solution being offered is I have to pay the airlines rate today for the airfare (a difference of several hundred dollars), or use additional points and American Express will "review" my account to see if they may or may not reimburse for the difference in cost.
When asked to speak with someone who can help me today get this matter resolved, I've been told that their policy is that someone will contact me within the next 48 hours and that they will not be able to resolve anything today. MY TRIP IS RUINED!!!!!! It took years to accumulate the points and not only did they take them away, I don't have a plane ticket......This is a rip off! I am soooooo upset right now. I absolutely hate this company and will NEVER do business using American Express again.