American Express Warned Us of Fraudulent Charges
My husband and I are on the same account for our American Express cards. We primarily decided to get the cards because they are great to use for travel purposes, but the interest rates were also lower than others we reviewed. My husband traveled overseas on business and took his card with him to use for his expenses. He didn’t have any problems at all while in the other country, which was great. He came back home and a couple of days later there were charges put on his card. At the time, my husband didn’t know anything about these charges or the fact that they had even been charged. American Express actually called him and warned him about the charges. Once they confirmed that the charges were fraudulent, they cancelled his card and put a new one in the mail. The customer service that we received off of that one experience has kept us with American Express. My husband constantly tells people how they responded and tells them that is why we will never switch to another credit card company.