just frustration… continution to Delay Delay Delay
Its 2nd time I am writing my review after 11 days from last post.
Same story after 11 days where they initiated the balance transfer 2nd time that too without informing me.
Everytime I need to call them and wait for 15-20 mins finally they simply say sorry for the inconvenience but never get the actual status
waste of time, if you really in needy situation better not to go for Amex there are many banks providing this option in fact, some banks providing better deals.
Really vexed up, its been 40+ days so far still no clue what happend to my balance transfer request.
Request is approved sir, check has been dispatch after that no clue.
Simple logic, when a request has been initiated it will be tracked till the end like
1) who initiated the request
2) sent for approval,
3) approved or not,
4) check dispatch,
5) dispatch or not?
6) by which postal service it is dispatched?
7) when it will reach the customers bank etc.... simple tracking system
Its worse that, they dont know the status once the check has been dispatched and no body can answer that form AMEX
unfortunate3ly these guys so dumb and they dont even show interest in understanding your stright question, if possible
they will try to fire on you more than that they could blame saying the details you provided were wrong (so funny, if that is the case why not they verified with me when the transaction failed first time?)
Unfortunately I am sufferer of this bank and suggest everybody not to go for it.
Only god can save these kind of customer care, in directly AMEX.