American Express Business Platinum Review | Nerd Wallet

American Express Business Platinum Review | Nerd Wallet
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#1

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#2

100k targeted offer with 50k bonus on 15k spend

This card has upgraded my life, or at least it has made me upgrade my life. Their phone service is great other than the 5 min robot cue. Airport lounges are the main perk other than 200$ in fees on an airline of choice with 30% back when paid with member rewards. Also get the gold it has better rewards points for buisness


#3

Terrible Tool for Small Business Owners

Shame on me for not performing more thorough customer sentiment research before signing my team up for our American Express Business Platinum cards.

I run an eCommerce startup in the apparel space and like many, was dazzled by the prestige and membership "benefits" that American Express is supposedly known for. I applied for this card, which was a much easier process than I anticipated (a facade...keep reading). I was approved almost instantly and signed my CFO up for a Platinum Business card as well.

We made it through 2 weeks of card use before the issues started rolling in.

I am not naive enough to believe an unlimited monthly spending limit is truly possible. What I do expect is for my spending projections, annual revenue and personal income to be considered intelligently by a rational human being and not solely by a computer algorithm that is clearly flawed. Despite indicating a minimum monthly requirement of $10,000 (a pretty modest limit, all things considered) we were assigned a $6000 limit. Unknowingly, I might add. It wasn't until my CFO was mid-travel that we discovered this to be the case.

After a hour on the phone I was informed that we needed to "prove a track record" of spending and payment before they could increase the limit. I paid the entire balance instantly. The card was up and running again once the payment posted (remember, we're 2 weeks in here). Total monthly spend and payment month 1: $16000. Multiple payments were made in the first month, all before they were even close to being due.

This behavior repeated during month 2 as well. We had the same issues with the card being shut off for spending that we advised them of in advance during the application process and the same behavior of making multiple payments early to try to "prove our track record" as they say.

Furthermore, when you ask their customer service representatives how the calculation for credit limit increase is performed they will not be able to tell you. I asked what we could expect our increase to be for the next month if our spending/payment behavior was as they suggested and was told that there wasn't any real way of telling. You are American Express! You don't know how your algorithms work?!

Month 3 rolled around and we were at our wits-end. The second week of month 3 I was in the middle of business travel and took out my card to pay for something. Declined. This was not only impressively inconvenient, it was also mortifying. We paid all of our bills early and made multiple payments per month. This was the last straw.

I called American Express Business Platinum "customer service" to find out what the issue was now. News to me, they do a "financial review" on month 3. Now the easy application process made sense. They were requesting 2 years of income statements, tax returns...everything I expected they would have handled upfront.

This is the shadiest customer acquisition process I have had the displeasure of being unknowingly subjected to. Whatever was required for card approval should have been handled at the genesis of the engagement. Period.

Mind you, I am in another state traveling for work. This came without any warning. I pleaded with customer service to turn the card on until I could return home from business to gather the requested documents. They said this could not be done. That was it. I cancelled the card on the spot. I was never confident that when I took the card out it would actually work. I could not keep running my business with a card so unreliable.

But wait, there's more!

Over the course of the very brief time we had the cards we accrued close to 90,000 points. Imagine my surprise when I logged into my account a few days later to find they were gone.

To make an already long story a bit shorter, American Express is not required to disclose to you when you are cancelling your card that they will wipe the points from your account immediately upon account closure. Why, you might ask.

Several phone calls and multiple hours of my time speaking with the American Express Business Platinum "customer service" team led me to the following discovery.

Do you remember that brick of a contract that they packaged so beautifully with your American Express Business Platinum card when you first got it? READ IT CAREFULLY. Memorize it. That discloses every shady thing that American Express will be doing to you over the course of your time as their client. Because it is stated in there, they were not required to advise me of the point seizure upon account closure.

This is easily the worst tool any startup could get locked into. American Express should be ashamed of the way they treat small business owners. We were impeccable customers to them. I will NEVER give my business to them or anything they stand to benefit from ever again. Nor will anyone who asks about my opinion of American Express, I can assure you.


#4

Bad Customer Service

I had this card for just over 24 hours. Dealing with AMEX is a nightmare. Even as platinum customer.


AMEX Sent card to wrong address, I had to do new application for a 2nd card which went under review and ended up going to wrong address as well.

2 credit card apps and approvals and no card. Canceled both, now I no longer will ever receive sign up bonus.

My only regret is not first charging the bonus minimums and then canceling them

#5

DON’T BELIEVE THEIR OFFER!

They offered me 100,000 points if I spent 10,000 in the first 3 months. Well, I spend $15,000 in one week, paid my bill and waited for the perks. IT NEVEN CAME> 8 months of phone calls later they explained it had to b 5 charges of $2000 each. REALLY??? where’s the logic in that?

Tired of being dragged around. I closed my account.

#6

AMEX is a terrible organization

My business spends over a million dollars a year with Amex platinum. Been with them for over 10 years. I would think that would classify us as an important customer… We have never been late on a payment and have a very high limit with Amex. The customer service is horrendous, most of the agents are not able to answer questions and give you false information. Stay away from these people. Im in the process of moving all my employees to Chase Ink. Amex is a bad business and a one way street.


#7

AMEX is beyond a "terrible organization"

I own a small business. I had Amex for the first two years and they are the WORST credit card company. We use Chase, Citi, and more. Even the worst experience with other companies cannot compare to your best experience with Amex. Never late. Never missed a payment. And one day it’s all suspended while they do a financial review that NO ONE else does. All autopays are suspended, bills are paid late, and we’re in a holding pattern for weeks. We solved the problem. We left Amex and refuse to honor any of their cards presented in any of our outlets. We DO NO BUSINESS WITH AMEX–EVER!!! And now life is good again. You will not be treated this way with Citi, Chase, M&T, Barclay, Discover, Capital One, even Bank of America (the worst outside of Amex) hands down beats Amex. You’ve been warned.


#8

Stay Far Far away

We had a $250K credit with them for over 10 years, 20 employee cards, paid if full every month, never late. While traveling in Europe, they decided to drop our limit to $100K with no warning. Immediately all cards stopped working, all auto pays failed, because our current balance was above $100K. They didn’t care, customer service was horrible, worst experience ever.


#9

Greatest Card Ever

Not sure where the bad reviews are coming from, I actually suspect they are fake reviews from competitors. Amex offers nothing short of amazing customer service. This card has by far the greatest perks for a small business that has traveling employees. The travel benefits are insanely good. Lounge access in every major airport in the world, 50% points bonus back on flights booked with points, purchase protection, car insurance protection, etc. I have used almost every benefit and I have never had anything but stellar service.


#10

Stay Away

I called American Express to ask if i could make a charge of certain amount, and i simply got transferred 6 times and the call took about an half hour to simply get this answered
I have other cards from Chase and this question would take them less than a minute to answer