Its a scam. Avoid Amex. They openly cheat their customers
Dont trust American Express ever. Their offers are a scam and they just make false promises to get your business. Once they get it they stoop so low that you wont believe a company like Amex can do.
I moved from Everyday card to the premier rewards card because their customer service told me that I will get 15000 points after spending 2000$ in the first 3 months. I spend 7000$. Since then I have been calling them for the last 8 months to get the point credited. Every month they give me the same reason “We are opening an investigation and you will hear from us in 3 to 4 weeks”. They say this shamelessly every month as they have been trained.
After sometime I came to know the ploy. They say that the first year is free and from second year onwards there is a charge of around 160$. They delay the whole process for 1 year so that the customer will wait till the points gets credited and then in the second year they will apply the charge to stop the customer from cancelling the card.
So beware of this company and dont get cheated as I have been. Their customer service or their representatives dont care at all and will shamelessly give the same recorded reason for delay. Who has time to go to the court for such things else this is a clear case of cheating.