Barclaycard Arrival Plus World Elite

Barclaycard Arrival Plus World Elite
2.9 0.0 0.0 0.0 0.0 61

#21

Outrageously Terrible Customer Service

This customer services at Barclays is appalling. One would think premier service with an $89 annual fee card…NOPE.


Card constantly flagged for fraud, even at my ‘usual’ merchants. Such a hassle to update accounts that auto bill to the card.

Rewards are getting lower and lower, while also harder to redeem.

Actually call about fraud? Be prepared to be hounded by a nineteen year old like you are the crook.

Generous $15k credit line, but not worth the hassles.

#22

Great card

I've had this card for almost a year and a half now and am very pleased. This is my primary credit card, which ends up stacking up the points. Since opening my card, I've redeemed $1,500. As such, the annual fee is not a concern of mine.


The website and app are fairly user friendly. Redeeming points is a breeze. Setting up fraud protection/trip notifications was initially difficult, but I didn't have any problems w/ my last trip. The few times I have been in contact w/ customer service has been a pleasant experience.


The only perk of the card that I don't utilize on a regular basis is the World Elite status. Those perks are still a little vague for me.



#23

Lousy lousy card

Barclay’s is a scum company. After having paid off the yearly fee on time, somehow these people processed it a day late and charged me a 40.00 late charge on a balance of 0.00. This company is scum. They are dishonest and in my very biased opinion corrupt. I wouldn’t recommend any Barclay’s products based on my experience with this lousy company.


#24

Barclay is Terrible

Great benefits, terrible company. Four “potential” fraud alerts resulting in Barclay cancelling and reissuing a new card. Received the card 4 WEEKS later. Oh, and the reason for the fraud alerts…Day Care Payment, Gas Fill Up in MY Zip Code, Purchase at a Grocery Store in MY Zip Code, and then a Restaurant Bill in Las Vegas (which I notified Barclay ahead of time). Just terrible. I switched to the Citi DoubleCash card. Best route to go IMO.


#25

Great but…

When I first got the card I was very excited. It was the BEST card to get next to the Chase Sapphire Preferred. No interest for a year, 40000 mile bonus, and 10% back on redeemed miles. Well now it’s cut back to 5% on miles which is still ok. Just cashed in 150,000 miles ($1500). Customer service has always been good for me. Always up your credit balance if your payments are on time which is nice. I’d give it 5 stars, but now looking at some other nice cards popping up with better benefits I’m only giving it 4.


#26

worst bank ever

I am the very unhappy holder of a Barclay Arrival MasterCard. The benefits for signing up were attractive. The two points per dollar and the bonus for using the points for travel (even though the bonus was reduced by fifty percent shortly after I started using the card) were a plus as well. In addition, because most of my travel is abroad, the lack of international transaction fees was compelling. All good.


But then I began using the card. My card has been blocked so many times that I have lost count. One time, when I tried to make a purchase in Pittsfield, MA, the town next to where I live, I was told that it was blocked because I was out of area and hadn’t notified Barclay! Internationally, it has been a near total disaster. No amount of notification prior to travel has been sufficient. Quite often I have been blocked from using the card for transactions that I have previously made on a regular basis.


Most recently, I called Barclay preemptively before trying to purchase airline tickets on an Asian travel site I have used again and again. The person I spoke with assured me that there would be no problem. The transaction was immediately blocked. I talked to a variety of supervisors trying to make the card work. Each, in turn, assured me that any problem had been corrected. To no avail. Finally I was told that a security supervisor would call me back in 24 to 48 hours if I wanted them to! I didn’t.


There’s more: it’s infuriating to have your card blocked when you are making a legitimate purchase. It’s beyond infuriating to have the Barclay representative give inane, impossible reasons for the blocking, often in the sort of tone of voice that one might use with an especially stupid child: “Sir, the problem is that you don’t have sufficient credit to make that transaction” — credit $25,000, transaction $50.00. Another: “Sir you need to let us know when you travel outside of the country.” I then asked the person if she could not see my travel notification on her screen (or abacus, or whatever they use.) She allowed as how she could. And another: a representative told me yesterday that my card had not been blocked since April. I pointed out that I had five text messages that morning from their fraud department saying that it had been blocked. Her answer, again, condescendingly, was that it didn’t appear that way on her screen.


Another issue: Each time I have had to call Barclay from Asia to find out why my card is being blocked, I have to pay for the call. I have frequently had to wait up to forty-five minutes to speak to an agent. The collect call option only works for land lines. Virtually no one in Southeast Asia uses a land line.


Additionally enraging and perplexing is that my friends who I travel with who have Chase, or Capital One, or Bank of America cards never have their cards blocked.


So… I have applied for and been granted another card from a different company.


In summary, Barclay is absolutely awful. Stay away!


#27

Rewards Changed

Rewards recently changed in the following ways:


Minimum redemption for statement credit: Was 5,000 Now 10,000
Means fewer redemptions per year = less value

Points back for travel redemption: Was 10% Now 5%
Means less value from redeeming points for travel, on top of not being able to redeem as much annually.

Annual fee: Was $89 and included TripIt Pro membership ($49 value) Now $89 and no TripIt Pro membership.
Means the card loses value and the company makes pure profit off the membership fee.

These three features mean less opportunity for redemption due to the 120 day limit on redeemable items, fewer points back for redemption, and no value add to make the annual fee worthwhile.

#28

Good Card, Good customer service

I’ve had the Barclay Arrival+ for approximately 2 years. The only time I had a problem was because someone tried to use the card illegally. Barclay caught it and blocked it until they could reach me. They quickly cancelled the card and sent me a new card. They did a great job. I’ve used the card internationally and have had no problems with the exception of certain machine transactions at German Train Stations. That was explained by Deutsche Bahn as being something unique to their system and U.S. issued cards. No big deal. Yes, the rewards were trimmed and modified a bit which was disappointing. But like others have said, it is still better than the competition. My only gripe would be that the PIN does not work in Canada for some odd reason - but again that could just be because it is a US issued card as I have been told by servers in Canada that it always happens with US cards.


#29

Best Travel Card!

Have had it over a year and have stacked up at least $1500 in travel credits. I call them credits because thats how it pretty much works. I buy a flight from any carrier directly or from a travel site… i go to my app click that travel transaction and use my rewards/credits and Boom!! Have had zero problems. I use it as my every day purchase card and just pay it off every month. So all im doing is getting rewards for living lol.


#30

Used to love it now it’s terrible

Barclay used to have great travel rewards but now it’s gone downhill in the last two years. I’m going to switch back to my Chase Sapphire Preferred.


#31

Good Card, Bad Customer Service

I have been using this card for over two years. And I keep getting small fees from travels (Which isn’t supposed to happen) and the customer rep would not remove it. Recently I was also charged for a returned check fee because the website defaulted to the wrong checking account. The points are well worth it but I am going to close it and look for something better.


#32

Worst customer service in the industry!

Ok, maybe I’m irate because looking at my call duration timer, I’ve been on this call to Barclaycard for over 50 minutes now! As background, I’ve been an American Express cardholder for 32 years. I decided to try the Arrival+ card for its better rewards structure and have used it as my primary card for about two years. Compared to Amex, Barclaycard is a far, far cry from the personal attention and customer service you would expect. My credit score is well over 800, my annual charges on Barclaycard total a multiple of six figures and, so I know, that Barclaycard is making money from me (merchant fees). I also carry no balance and pay my statement in full each month. The customer service team at Barclaycard has been an absolute group of incompetence over the past 7 weeks, since I have reported unauthorized and fraudulent use of my card. I have had to make perhaps a dozen calls to the company, with many of the calls being transferred from one department to another, long holds, and no closure to the problem. My time is worth WAY more than the inconvenience in dealing with them. If YOUR time is valuable and you are looking to be a truly valued cardholder, I’d avoid this card.


#33

The Best Card I have ever owned

I signed up for this card after the reward changes so I don't really have the bitter temperament of those who were affected. It is mathematically still the best card out there for rewards. With the 5% back after redeeming it still comes out ahead of any other card I have seen. The customer service is fantastic. I called in and was trying to plan a vacation. They said they would love to help me plan it and had two or three options for me the next day (including flights, hotels, car rental etc), far cheaper than I could find on my own. (I spent hours going through travel websites looking for deals, and I am pretty good at finding them) There are also a lot of perks that come with the card that if you are not aware of, is worth calling a service rep and having a conversation about. I'm not concerned with having to redeem 10,000 points or higher since this equates to $100 dollars. I use these miles for essentially free vacations for my wife and I. Since we use this card as a debit card, we rack up miles every year. I recommend this card to all of my friends. Even with the $89 fee per year I have to pay now, I get way more points at the end of the year than my friends who have a 1 or 1.5 miles per dollar on their cards, and that's before the 5% back. If there is a drawback to this card, I am yet to find it



#34

Good for people who like trips to Europe.

My brother got this card, and we both like to compare credit cards. It is very similar to the Capital One Venture card.


There are some major differences. They are: a slightly longer redemption period once you make a travel purchase (120 days verses COV’s 90 days), a bigger minimum earned dollars needed to redeem for travel purchases ($100 verses $0.01), a bigger annual fee ($89 verses $59), and a chip & pin for extra security. The chip & pin works best if you travel or live in Europe. Overall a good card if you spend over $2,500 a month on your credit card and plan on living/flying to Europe often.

#35

Bad customer service

Recently had my account details stolen and had to close my account due to fraudulent activity. This was 1 week before christmas. I was informed by the customer service rep that a new card would be express mailed to me. It’s been 4 days and it’s been a pain in the butt having no credit card. I just spoke to barclay asking when my card would arrive and they just informed it got sent it in the regular mail so it would take 7-10 business days. Now I am being informed it might take way longer because of the holidays. Uggh i wish i still had my chase sapphire. Theyve got way better customer service.


#36

Best out there

I’ve been using this card for about a month now, its really good. Nice looking. 2X miles per $ on all purchases. 5% more when you redeem every time. Chip is handy during Europe travels since its widely accepted virtually everywhere. No Foreign transaction fee. “World Elite Master” has some advantages. 500$ one time bonus after spending $3000 in 3 months.


#37

Bad Faith Experience

Nerdwallet repeatedly recommends this card without pointing out a recent significant change to the terms and conditions from July 2016: points cannot be redeemed for travel charges under $100. So if you have a $60 cab fare, an $80 price increase for a flight you changed, a $50 train ticket, you can’t redeem points for those things. I’m pretty upset because I have amassed close to $1000 in points using this card, and now there are more restrictions on my points redemption. I’ve had this card since 2014. Another significant change is that it used to give you 10% of the points you earned as a bonus each year, and now it’s 5%. So for me, that’s $50 difference. Every year. They keep whittling away the benefits. No doubt, signing up is great, but just be aware that your benefits will likely deteriorate significantly over time, and you need to pay attention to the terms and conditions when they send new ones. I know this happens a lot with these companies, but I’ve never had the changes impact my pocketbook as much as these have. If this trend continues, the “terms and conditions” will deteriorate to the point of me no longer using this card and finding another one.


#38

Bad Faith Experience

Nerdwallet repeatedly recommends this card without pointing out a recent significant change to the terms and conditions from July 2016: points cannot be redeemed for travel charges under $100. So if you have a $60 cab fare, an $80 price increase for a flight you changed, a $50 train ticket, you can't redeem points for those things. I'm pretty upset because I have amassed close to $1000 in points using this card, and now there are more restrictions on my points redemption. I've had this card since 2014. Another significant change is that it used to give you 10% of the points you earned as a bonus each year, and now it's 5%. So for me,that's $50 difference. Every year. They keep whittling away the benefits. No doubt, signing up is great, but just be aware that your benefits will likely deteriorate significantly over time, and you need to pay attention to the terms and conditions when they send new ones. I know this happens a lot with these companies, but I've never had the changes impact my pocket book as much as these have. If this trend continues, the "terms and conditions"will deteriorate to the point of me no longer using this card and finding another one.


#39

Horrible Dispute Department, Neglecting your rights…

This card is good only if you keep buying and not disputing at all. I never had a dispute before and once I had one due to problems that I received for my service they neglected my rights and did very poor service. Customer service is very bad on dispute department. They do not read your case or willing to help. I’m paying off my balance and closing this account very soon. NEVER AGAIN BARCLAYCARD:(:(:frowning:


#40

Terrible customer service

I’m a new customer, have this card for about 2 months only, I made a mistake in not paying the full amount thinking that I had a promotional APR for 12 mo, customer service was not helpful at all. I tried to explain that I understand it was my mistake, that I got confused with another credit card I had applied… they didn’t even try to waive the fee. I never had this kind of relationship with credit cards before. Will def cancel right away.