Highly Disrespectful of existing clients
I’ve had my credit card account for 7 years. I moved and updated my mailing address on my account. To my surprise, without any further notice, they froze my account. Then they asked me to submit proof of address documents or close my account. Those were the only two options offered by the “supervisor”, who was extremely rude and completely careless about keeping my business, that I’ve kept in great shape. Not a single month was I late on my bill. I’ve sent a certified letter of one of my checking accounts, listing my address, a voided check, copy of my SSN, copy of my driver’s license, and they kept on telling me I am yet to submit “approved documents”. What can be more “approved” than that? They are beyond disrespectful on the phone and will drain your energy and patience. They are an “online” bank, but that won’t mean they’ll make your life easier. Be aware they will freeze your accounts at will and you may end up having major inconvenient situations while travelling or such. I’m just trying to have this thing resolved and will close my credit card and any other Capital One accounts I may have with them. If you think it won’t happen to you, give it a try, but don’t say I didn’t warn you.