I DON’T HAVE WORDS
This has been the worse experience of my life. For 2 months I have been receiving texts, emails and phone calls about my paying my bill late after 2 years of on time payments???WHY because CHASE for the past 2 months has been forwarding my payments to what I'm told is a CHASE owned credit card for military personnel. Problem???? I've been retired for over 20 years...haven't had the card in much longer, and CHASE no longer owns the account. CHASE credit card solution??? That I contact my bank (from whom the checks were sent) and tell them to stop payment...WHYYY??? CHASE has already cashed both checks. Chase's second solution..that I go to the military base where CHASE sent both payments and retrieve both my payments? "We don't except payments for credit cards here sir, you've been misinformed or mislead, we simply process military personnel in and out of military service". So I have a CHASE representative on the phone with both my bank and the accounting finance at the military base listening to the entire conversation. The next ressponse was well I don't know what you want me to do, I'm just trying to help you???? REALLY, how about you fire the person who stole my money, reimburse me for the hours I took off my job to go to the bank and the military base to solve an issue that CHASE created???? oh and did I mention after having my bank pre print the check with the last four of my account #., that the representative at CHASE, hand wrote an entirely different # except the last four and forwarded my payments to again a 20 year old CLOSED military account???? I have been stolen from, lied to, given the run-around oh and encountered late fees, over the limit fees, fees on incorrect balances and just plain victimized!!!! DO NOT APPLY FOR A CREDIT CARD FROM THIS COMPANY...Today I was told to drive my payment to the nearest CHASE bank hahahahahahahahah 45 miles out of my way....I DON'T THINK SO.