Don’t allow the elderly to bank here!
If I could give minus stars, I would have. My mother banked at Chase, and added me as her beneficiary. When she passed away, I notified the bank. They have her death certificate and my info on file. It’s been a year and a half, and they will NOT release my mother’s account. They put a “temporary hold” on the account due to her Social Security income. SS has paid and removed all they need. Everything left in the bank is my mother’s. But, Chase won’t release the funds without a letter from Social Security - which SS DOES NOT PROVIDE. Chase wants a “Letter of Reclamation.” SS told them, personally, that there is NO RECLAMATION on this account. There is NOTHING TO RE-CLAIM!! Chase has me stuck in a red tape battle between them and the US GOVERNMENT. Come on, Chase. A year and a half for a lousy $1,000??? I am telling everyone I know to boycott Chase. They are THE WORST at managing deceased members’ funds, and their customer service to the decedent’s family is horrendous.