Totally Upset Appalled by Supposed Security
My husband and I have had accounts at Chase since 1997. These have included Business, and personal checking, savings, money markets and credit cards. Currently, all business accounts are closed with just personal Checking, Savings and credit card left.
Recently, with my husband hospitalized where he can do no banking business, we received an alert about suspicious activity on our accounts? Checked online and online banking was suspended. I had just scheduled payment of property taxes that day. Called the 800 number, was told that I would have to go to branch to resolve situation. Went to branch first thing Saturday morning, was told that the User ID we have always used since OnLine banking begun, was restricted to my husband only, even though this has always been a joint account and that I was required to have my own Online User ID. (I do all the bookkeeping and we have never needed more than 1 user ID).
In addition, on the Chase credit card, I am just an authorized user, and therefore, I no longer have access to look at it online. Neither may I pay it online.
I expect my husband to be hospitalized for close to 30 days…so in order to pay the bill, I will have 3 options: mail in payment, go to the branch to pay, or call on the phone. All this in the name of Security?
Oh yes, and there was no suspicious activity.
I was angry, tempted to withdraw all our funds. The young man in customer service said this had been the policy for as long as he had been there. What? Maybe 6 months? No notifications via online, text, email or snail mail? But we will be looking into changing banks in the near future. Loyalty is certainly No Longer Rewarded.