Major security breach and stolen funds
When I was traveling in South America earlier this year, I attempted to send a small international wire transfer online from my Chase account. Despite the fact that I have been a Chase customer for nearly 10 years and spent most of that time abroad, Chase flagged the transfer as suspicious and blocked me from all online and phone account access. I was told numerous times I would need to come into a branch in person if I wanted to restore access to my account. They did not care that I was out of the country.
Nine months later when I was back in the USA, I went to restore my online access at a Chase branch and discovered that a service provider I had canceled my recurring payments with a year earlier had started fraudulently billing my while I was unable to monitor my own account because of Chase’s ludicrous policies. I attempted to file chargebacks for $1200 in stolen funds and bring this security breach to Chase’s attention.
For months, I have been told someone would take care of the issue because they take this matter very seriously. Nothing has been done and I have spent hours on the phone with them and providing documentation to prove my story. My account is now in a deficit and they are threatening to close it because of their security breaches. If you value having control over your own money, stay far away from Chase.