Worst customer service I have ever had
June 30th I set up my online account as well as my authorized users account. I then tried to set up Apple Pay. I had to call in to verify which the agent said it was all set up and ready to go. She had to call me back on a second line to verify (I don’t understand this since it is 2018 and who has a land line) I then proceeded to set up the authorized users Apple Pay. They called back on the second phone number to verify. His said it was ready to use while mine still needed verification. When I called in to ask why mine was still not working, they then proceeded to transfer me to the fraud department. They said I would not be able to use my card until I could verify the information, I had my credit card number, my verbal verification, full address even offered to recite my full social security number. I did not understand how I didn’t answer the questions properly. I then asked to speak with a manager, she said the security department was going to put a hold on my account but she was able to prevent that, she wanted to call me at a third phone number (suggesting a land line or work phone) it was Sunday and I was at a cabin. Anyways I went to use my card a few days later and it did not work (surprise surprise) I had to wait 10 days to get a letter from the fraud department to reactivate my credit card. This has been a truly awful experience and I hope people realize how terrible their customer service is.