Atrocious Customer Service makes it not worth it
I will admit the 2% cash back is an amazing feature but I continued to add up 2% based on my purchases and could never quite get a full 2% for some reason despite paying it off every month. On top of that, we had some fraud issues come up (which didn’t trip a fraud alert and should have) and when i called to get it handled I spoke to a person who barely spoke english. I reported all fradulent transactions and they promised to send us new cards. 3 weeks go by- no cards and low and behold- some fradulent charges are STILL on my online statement!!! I called back and demanded to talk with a supervisor and the supervisor was worse than the customer service rep!!! She didn’t care at all, never apologized for the lateness of the replacement cards, and also I told her i wanted to redeem my accrued double cash rewards, and she made me aware it takes a full billing cycle for statement credit or 10 days for a check in the mail- are you kidding??? I don’t care if they give 10% cash back this is a garbage company with garbage service that does not deserve any of your business.