Only if you want a headache!
I signed up for a promotional offer in August 2016 with Citibank Checking. I had to deposit $15000 and keep it there for 3 mos and they would credit me $400. The process was ridiculously in depth, requiring faxes and several verifications of identity (understandable). However, having to refax secure information and having to make phone calls because the website isn’t working properly is NOT understandable for an institution as large as Citibank! I stuck it out, created the new account and patiently waited for my credit.
Come early January, there is NO credit to my account. So, I called and was informed that the bank never put in the promotional code when I registered via telephone. They gave me a case number and said it would only take a few business days to be resolved. So, I call 2 weeks later as there’s still no credit to my account. They then told me I’d be “misinformed” and it really will take 30-90 days for the credit, but they’d do me a favor and expedite the case. Two weeks later I received a letter stating: while I do qualify for the promotional offer, my account is not W-9 certified. I then pull out the W-9 Certification fax I sent on 8/15/16 and call them yet again! They apologize for not having it on file and request that I snail mail it to them with tracking. So I do so, coming out of pocket a few dollars to pay for tracking with priority mail. I then call again to report the tracking number and, within a couple days, verified that they’d received it. I speak to a supervisor who directs me to open a new “dispute case” and assures me I’ll finally receive my $400 credit within 2 weeks (for processing, of course).
Fast forward another 3 weeks – NO CREDIT! I call yet again and immediately ask to speak with a supervisor. The lady I speak with, whom I can barely understand because of her thick accent, gives me yet again another case number and tells me I’ll receive my credit by next week. I tell her I need to speak with her supervisor. She claims this is not possible, but she can have her supervisor call me back.
I am getting married next month and need to use my money! I’m very tempted to just close the account without the credit. Rest assured, I will NEVER bank with Citibank again!!