Terrible web site
I am a CPA and use many different bank web sites. I never have a problem with other bank’s web sites. However, for years, I have never been able to use the Citibank site without delays or a need to change my password to gain access to the online banking. I usually get locked out without any logical reason. There is no question that the Citibank website is poorly programmed. When I am finally able to sign into my accounts, I often get refused access to features because of supposed “maintenance” when I click on a routine link.
I highly recommend that the programmers of Citibank’s web site consult with programmers of other bank websites for guidance. The Citibank inefficient web site is why I do not recommend my clients to use Citibank or why I only use it for small transactions and for a credit card. Even paying the credit card balance is a major waste of time due to having to attempt to sign in only to be told I used the wrong password, when I did not.