citibank worst bank ever
I saw $300 promotion offer, anyway I was looking for an account, I applied online. After entering all data they said they need some documents from me. The online letter is very confusing with so many grammatical mistakes.
Before I sent a letter they sent me a letter with account number and said its open. I thought I don’t need to send any document they didn’t mention anything in the mail regarding pending docs.
Then after 5-7 days they sent another email letter saying account is “pending to open”. I called them they said account is already open but they will not send atm before I send those docs.
I sent all the docs and then, I had to follow up for next step. They finally sent atm and asking me to go online citi.com/register, I went there and its asking PIN. There is nothing written in the ATM letter about PIN. Again I called them up and they said PIN comes separately. oh really!!! you could mention all this in the letter. it is so much that every step I have to call them.
Finally PIN came and I activated card and then try to register online. Then it says its not matching information almost 10 try and called them they said ATM wasn’t activated which I did on phone and confirmed activation on phone.
It finally went to next step it shows if I want to use existing user name of my costco citi credit card, I took the option and not takig it, I called them and she said I have to create new credential it cannot be mapped with that user name… really you only give option and then explain. I was tired with citi bank by now. They do expriment on us. for each and every step you have to call them. no clear instruction for anything. they don’t seem to be professionals.
I requested to close this account, I don’t want to work with this bank. who knows I have to call them for every deposit and withdrawl