Good Customer Service
I was suppose to receive a new card and 2 weeks after I requested one, it still never showed up. When I contacted Citibank, I learned that it had never been mailed out and I was in urgent need of it. Sorry I’m a stupid college student that doesn’t make a lot and is still learning to keep up with bills. Either way, it sucked and was a fault on their end. She passed me on to a gentleman who verified that it hadn’t been mailed and apologized. He offered to expedite the new mailed card as overnight delivery which was a relief to hear. Thanks again! Keep up the good business ethic.