I never had to call Citibank this many times ever, then I had to this week! There was an unauthorized transaction on my card, I immediately call Customer Service and explained the situation. I was told on that specific day by a rep. and a supervisor that my new debit card would be expedited and I would receive a email about my claim. Come to find out by calling again, because I was told I should get it no later than this Wednesday, that my card wouldn’t be here for another week. I called yet again, and asked to speak with another supervisor and was told she would expedite for tomorrow. I was given a temporary card this past monday, and the original call was to just simply check on the status of my card! In the mist of making a transaction my card was blocked without any heads up, or acknowledgment. I called yet again, and of course I get another Rep. who just says scripted words, and stated that you cannot use a temporary card, while waiting for another card! How? What else would I use to make transactions? And, why would it be blocked just because I checked on the status of my debit card. Honestly, over it and disappointed.