Citi bank, advertises this amazing deal for their Simplicity credit card but they leave out the part that you better have beyond excellent credit, make over 6 figures, and have no other credit cards. The guidelines,are ridiculous! I was told today that long gevity with their company (29 yrs for me), plays absolutely no consideration at all. After 29 years with them, excellent credit, excellent payment history, another credit card with their bank (Diamond Preferred) with an $18k limit and zero balance … their underwriter gave me $3K limit. What a joke. A month prior to this, Chase Visa offered me a $10K credit line & I have never done business with them before (I closed the account, because the simplicity sounded amazing). Citi makes you jump through hoops to get this card/deal. First you apply, what a nightmare. All foreign representatives. Communication was difficult. I finally gave up & applied on-line. Then you receive an email from them requesting additional info. Then you find out your approval/limit. They come in with a small amount, regardless of how good you look on paper (credit rating, excellent payment payment history with them, great job/salary) all means nothing to them. I was told I had too much credit. Seriously? Well, 18k credit line is on their diamond preferred card. I never asked for that high limit. It’s at a ZERO balance right now, along with my other credit cards, except one $5K. I was going to take advantage of the Simplicity deal and do a balance transfer. So, I asked for Citi to lower my credit on this card and allow me to have $3K more on the new simplicity card. I was told NO by the assistant of the President of Citibank.
The only way to get a credit increase is to give permission for Citi to do a 2nd “HARDPULL” credit report, which will hurt my credit score and stay on the record for a minimum of 2 years! Now why would a credit card company deliberately hurt someone’S credit? That’s 2 credit dings, in a 3 wk span. That is unacceptable. Had the underwriter did his job correctly the first time, there would be no need for all this. Well, no thank you. I like my good credit and will not allow Citibank to lower my score, especially with NO guarantees that they will increase it. I closed the account.
This lady/Asst. to the President, refused to have someone review the underwriters work to determine if a mistake was made and make all too clear in the way she spoke to me that i was not valued as a customer. Especially, a 29 year customer!! Then I realized that it’s a scam. They bring you in at a very lower credit line just to get you as a customer. They offer other “so called” benefits to this card but it seemed to me like it was just a way to solicit you for other offers.
Citibank deliberately misleads ppl without telling them that they better have beyond terrific credit & salary or forget a decent credit line. NOT WORTH THE HIT ON MY CREDIT AND I REGRET GIVING A COMPANY 29 YEARS OF MY BUSINESS, WITH NO LOYALTY IN RETURN! Spare yourself the dings on your credit and the aggervation of dealing with this company. Years ago they were exceptional with customer service. Those days are gone!!