tl;dr - Frustratingly long CS wait time, fraud detection after first use, Apply pay doesn't work, CS rep has no idea what's going on and the account was closed without informing us.
Wife and I signed up for this card as a new account (not transferred from AMEX) and received our cards in the mail in less than 2 weeks. So far so good and then things just starting going wrong...
1) My wife was not able to her card to Apple Pay even though it worked for my card. The CS rep simply told her that the account phone number didn't match and couldn't authorize her and offered no solution. She's the primary account holder too.
2) Received a letter in the mail indicating suspicious activity after using the card online for the first time. They couldn't text or call us? We called in (super long wait) and the fraud department rep couldn't see anything wrong. But we we log in online, we get a message about suspicious transaction.
3) Card was declined at the costco gas station near our home. Customer Service hotline was impossible to reach.
4) Finally reached CS the next day and the person simply told me that our account is closed and they will PROBABLY need to reach out to us via phone or mail. Basically it was like "Yeah sorry your card doesn't work right now and we don't know what's going on. Mmm K? Now if you'll excuse me, I've got many other customer calls to take right now"
I just don't get it... I have their other card, Citi Double Cash and had none of these problems. Get your s**t together Citi!