Issue since April 2016
Citi is not owning up to their mistakes when the whole Amex to Citi transition happened. I have had to call them over 8 times and the same issue that is now nearly a year old. And every time I want to actually talk to someone from their investigation department I simply get a letter in the mail on their final decisions!!! I am absolutely furious with Citi–especially since this is my first Citi account with them as well. I WILL NEVER WORK WITH THEM AFTER THIS!!! They are pretty much telling me to bite the bullet on $480!!!