UNRELIABLE, UNPROFESSIONAL, INADEQUATE
I have inquire what is needed to re-open my checking acct. I was informed that i need to pay my negative bal. I did that, they re-open my account, i waited 2 weeks for my atm card to come, i called back to inquire again and was informed that the rep shouldnt have re-open my account but should have open a new account, so i had to cancel my direct deposit and have the rep open a new checking account, waited another week, still no card, i called navy federal back again and was informed this time that an account can not be open until the credit card balance is paid. which now im furious that each time i speak with a rep they are informing me with false information. I spoke with a supervisor she said she can mail me out a atm card for my savings and once my credit card payment is made then i can reopen a new checking account but in the meantime can send out the atm card, as of today it has been 3 fucking weeks and I still have not received my card. needless to say i am calling today actually speaking with a rep as i type my complaint and am being told that they will get the card out to me express in two days. this type of service is simply unprofessional, it was an inconvenient for me and straight out an unreliable source when being told information. Navy federal do not know what they are doing at all!