One out of Four Bank Accounts Not Linking

One out of Four Bank Accounts Not Linking
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#1

We bank with a small local bank. I had no issues using login credentials to connect our accounts. We have 3 checking accounts and a couple of savings accounts with this bank. Every single account links except for ONE checking account which holds a substantial portion of our money.

I’ve tried unlinking and relinking multiple times.

What gives?


#2

Hi there,

Welcome to the NerdWallet community! I’d encourage you to shoot us an email at support@nerdwallet.com so we can get some more information about your bank and what’s going on.

It would be helpful to know:

  1. What bank in particular.
  2. If you access all accounts with the same set of credentials (for example, when I log in to our bank with my username, I can see my son’s account, but my husband can’t on his username. He can see a credit card that isn’t under my log in.).
  3. If that checking account is a standard account or a special kind of account (money market, investing, etc).

We’ll take a look and see what we can do!