Inept. Awful attitude. Refuses to correct their own mistakes
After their website “upgrade” they sent out letters asking members to recreate their logon ID. I did so, but made a mental note that whoever did the IT “upgrade” was cheap at best; incapable at worst. Nobody “updates” by asking customers to recreate their IDs associated with their account.
I got a “finance charge” listed as 3 bucks the first couple days into the new year. I always pay my bill in full, well ahead of time. So I called. Must be a mistake - I’m OCD with my finances.
A rather vapid, unhelpful woman sneered that the finance charge was actually a “paper statement” charge. She said I should have opted out of the paper statement. I told her that I had done so long ago and to look at my account history (Wait for it)
She said I needed to re-opt out of the paper statement all over again too. I told her that was absurd. I asked her to please remove the charge, as I had not even received a paper statement in 2018 anyway, and we were 2 days in the year.
Not no but hell no. She flatly refused, saying I was far from the first person to have vehemently complained about this, but that I was still clearly at fault (??). I said "I vote with my dollars. Close this account immediately. There are no less than 25 other banks who will extend me credit that I paid for up front anyway, and they will treat me with respect. When you lay your head down tonight, remember my voice. You’ll think back to how silly a policy decision your company made.
So, I just got my refund check today for over $325. (I even overpaid my last statement.) I was going to increase this card to $750 next month and sure am glad I didn’t.
So, if you’re listening at Open Sky, the first way I took control of my finances was to leave you choking on your own dust. I don’t play games and like it much less when someone attempts to play them with me.
Any business that is this shoddy and petty should not be trusted with your money OR your personal information.
Don’t say you haven’t been warned.